VIP Relationship Manager (PP, SR)

* Main Duties:
- Operate and lead to acquire new business and manage exiting customers to achieve the
business target.
- Develop new strategies to improve client satisfaction.
- Build positive and productive relationships with clients for business growth.
- Understand customer needs and develop plans to address them.
- Cross sell bank product to optimize the revenue.
- Identify and maintain good relationship with key internal and external contacts and
influencers to help drive business growth
- Work collaboratively with all relevant internal team members to offer highest service
quality to customers.
- Ensure that the highest quality of service is offered in the VIP premises at all the
time.
- Ensure that client requests and complaints are handled timely and accurately.
- Maintain up-to-date knowledge about company products and services.
- Champion the implementation and sustainability of the VIP Service Proposition.
- Coach, lead and empower the team to achieve best performance and maintain an open,
honest and satisfying team work environment.
- Ensure full compliance with the bank’s policies and procedures
- Other tasks assigned by the management.
语言要求：English (Good)