Executive Housekeeper [National candidates only]

We are seeking an experienced Executive Housekeeper to lead the pre-opening setup and ongoing operation of the Housekeeping and Laundry departments. This role is responsible for building the department from the ground up — SOP development, OS&E procurement, staffing, and training — while ensuring full compliance with Wyndham Garden brand standards for room presentation, cleanliness, and guest comfort. Post-opening, the Executive Housekeeper maintains consistent brand-standard cleanliness and presentation across all guestrooms, public areas, and back-of-house spaces.

Pre-Opening Strategy & Brand Setup
• Lead pre-opening planning for Housekeeping and Laundry operations, including staffing structure, workflow design, and departmental budget.
• Develop and implement Standard Operating Procedures (SOPs) for guestroom cleaning, public area cleanliness, and laundry operations in compliance with Wyndham Garden brand standards and the Property Improvement Plan (PIP).
• Coordinate procurement of housekeeping and laundry OS&E (operating supplies & equipment), guest amenities, linen, and chemicals ahead of opening, in line with Wyndham brand specifications.
• Set up housekeeping management systems (room status, task management, lost & found tracking) prior to launch.
• Support recruitment and pre-opening training of the housekeeping and laundry team to ensure brand-standard readiness by opening day.
Housekeeping Operations Management
• Oversee daily housekeeping operations across all guestrooms, corridors, and public areas to ensure consistent, brand-compliant presentation.
• Manage room inspection programs to maintain quality control and brand-standard room readiness.
• Coordinate closely with Front Office on room status, VIP arrivals, and special guest requests.
• Oversee laundry operations, including guest laundry, linen, and uniform services.
• Manage preventive maintenance coordination with Engineering to ensure guestrooms and public areas remain in optimal condition.
Cost Control & Inventory Management
• Manage the housekeeping and laundry department budget, controlling costs for linen, amenities, chemicals, and labor.
• Maintain accurate inventory of linen, guest supplies, and cleaning equipment, with regular stock takes and replenishment planning.
• Negotiate with suppliers for housekeeping and laundry consumables in coordination with Purchasing.
Team Leadership & Training
• Recruit, train, mentor, and evaluate housekeeping supervisors, room attendants, and laundry staff.
• Conduct ongoing brand-standard training on cleaning techniques, guest service, and safety procedures.
• Foster a disciplined, detail-oriented, and guest-centric team culture aligned with luxury service standards.
Quality, Hygiene & Compliance
• Ensure full compliance with Wyndham Garden brand standards for cleanliness, room presentation, and guest amenities.
• Conduct regular quality audits and brand inspections, addressing gaps and implementing corrective action plans.
• Maintain compliance with health, safety, and hygiene regulations, including proper handling of chemicals and cleaning materials.
• Manage lost & found procedures in line with brand and hotel policy.
Guest Experience
• Respond promptly and professionally to guest requests and complaints related to housekeeping and room condition.
• Personally inspect VIP and special-occasion rooms to ensure brand-standard presentation and thoughtful guest touches.
• Collaborate with other departments to support overall guest satisfaction scores and brand audit results.

语言要求：English (Good)