Senior Staff, Card Payment Support Unit

Lead and manage tasks and duties of ATM Network & Digital Branch support office to ensure ongoing performance and achieve planned targets.
*Main Duties
- Track and monitor project progress, ensure effective implementation of new card payment
services/initiatives and perform post-implementation review after launch;
- Participates in Card Project with related parties (Risk,BA, IT, Finance, Compliance
Department and Vendor) on producing of Business requirement, functional specification
and technical System parameters configuration;
- Support and Fix all the transaction issues from all channels (ATM/POS/MOBILE/VISA &
Master NET/CSS);
- Manage SIT, QA, and UAT activities with vendor and project stakeholders, and offer
training to stakeholders/user;
- Develop, evaluate and implement new features of card system for improving of Debit,
Credit, and prepaid Card Operation and channels;
- Prepare Manual, procedure and guideline of Debit, prepaid, Credit Card Operation;
- Working with Vendor to implement project and fix all system issues;
- Keep Monitoring System performance to up and running 24/7;
- Experience with Internal Card Scheme such as Visa/Master/UPI to operate and manage both
debit and credit card operations;
- Maintenance Switching and Testing System Environment (SIT/UAT);
- Prepare monthly System Performance Report and report to Managements and relevant teams;
- Other tasks assigned by the management.