Customer Service Executive

Key Responsibilities
Online & Indoor Sales
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Respond to customer inquiries through phone, email, social media, website, and messaging channels.
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Provide information on Sesor Express services, pricing, and delivery solutions.
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Convert customer inquiries into sales opportunities.
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Follow up with leads and potential customers to increase conversion rates.
Customer Onboarding
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Onboard all types of customers, including individual, SME, corporate, and e-commerce accounts.
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Assist customers with registration, account setup, and documentation requirements.
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Educate customers on Sesor Express products, processes, and service standards.
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Ensure customer records are complete and accurately maintained.
Customer Service Operations
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Handle customer complaints, shipment tracking requests, and service-related inquiries.
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Coordinate with Operations and other departments to resolve customer issues promptly.
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Monitor and follow through on customer cases until resolution.
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Maintain high customer satisfaction levels and service quality standards.
Sales Support
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Support outdoor sales team with appointment scheduling and lead coordination.
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Prepare quotations, customer information, and sales documents.
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Update and maintain customer and sales records in CRM systems.
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Assist with promotional campaigns and customer engagement activities.