Concierge ( Working hours: 12:30pm - 21:30pm )

Reports to: Senior Marketing Executive

Responsibilities
1) To provide assistance to all shopper’s/visitors’ inquiries in a courteous and professional manner.
2) To execute all customer service activities and to ensure quality delivery and compliance with policies and procedures
3) To record any feedback/ request/ complaint/ Lost & Found in the forms and report to Senior Marketing Executive for immediate necessary action.
4) To fully assist in any promotions or marketing events as instructed and provide report with feedbacks once finishes.
5) To be alert at all times and promptly report to Senior Marketing Executive and Building Management Centre (BMC) for immediate necessary action if suspicious characters are
spotted:
a) carrying filming or photography equipment
b) taking photographs in.
c) illegally touting, harassing, selling unauthorized merchandise, soliciting for business
within or around the mall.
6) To screen all tenants’ staff by checking their ID cards before allowing access and to provide directions and assistance to tenants and visitors whenever requested.
7) To contact the Tenant’s security or receptionist whenever there is an intended visitor(s) without ID and who has a pre-arranged appointment with the tenant. To record all relevant details into the Front Desk Management System and/or Visitors Accompanied Book.
8) To register in the Front Desk Management System and/or record book and issue HKL visitor pass after verifying and exchanging the ID of the intended visitors (s). Proceed to
allow entry to tenant premises.
9) To ensure that the relevant record books and logistics at the counter are well maintained and updated. To ensure that all HKL passes and visitors ID are accounted for whenever on
duty and during handover of duty. To ensure that only the correct visitors ID are returned when collecting HKL passes from visitors.
10) To ensure that appointed agency staff deployed at the lobby frontline-static duty are in proper standing posture and are screening all in-coming person(s) and their Ids and are directing visitors or vendors to the lobbies desks.
11) To ensure good housekeeping of the concierge counter, lift lobby, lounge areas and staff’s locker room and see that they are kept in pristine clean condition at all times.
12) To ensure that nobody enters the mall/ office lobby with a lighted cigarette.
13) To inform BMC if there are violations:
a) To ensure that no unauthorized/unattended vehicle is parked unattended or haphazardly at the driveway.
b) To ensure no trolley deliveries or bulky items are brought in through the lobby areas.
14) To provide assistance to any physically disabled or wheelchair bound person(s) conscientiously without request.
15) To activate cleaners for immediate action if there is littering or spills at or around the building.
16) To ensure that the respective elevators are clean and its lights, fans, intercom, call, floor, indication buttons are functioning well.
17) To forbid entry of unauthorized person(s) into the counter at all times.
18) To contact BMC whenever it rains, to get cleaners to lay out floor-mat, and put up umbrella sleeve-dispenser stands outside the lobbies entrances.
19) To monitor the building lifts console and report any defects/breaches discovered to BMC and provide any necessary assistance when required.
20) During the fire alarm activation, fire situations and other emergencies, to control/restrict personnel access into the lobby/building.

语言要求：English (Good)