Senior Airport Lead
Safety
• Support the execution of corporate safety, security and quality policies during assigned turnaround activities, observing compliance with applicable regulatory requirements and quality standards and escalating risks or issues for the station, employees and suppliers as required.
• Support local airport management in identifying and mitigating personal, safety, and security risks for employees and suppliers by actively promoting and advancing a zero‑tolerance safety and security culture.
• Support timely risk escalation in accordance with established processes, including to the Functional Duty Holder (GM ASD) where required by airport management.
Operational Excellence
• Coordinate assigned turnaround activities and guide Ground Handling Agent teams during the operation. Support the implementation of innovative ideas.
• Conduct flight briefings to support safe and effective day‑to‑day operations.
• Assist in observing operational delivery and productivity outcomes against established standards and targets, escalating issues or trends to airport management as appropriate.
• Support regular Quality Control checks on station performance.
• Undertake any other reasonable tasks as required.
Customer Excellence
• Support frontline colleagues and ground handling agents in delivering excellent customer service, and share latest product knowledge updates as required.
• Support the use of new technologies in the provision of customer service.
• Provide recognition and personalised service to high‑value customers.
Team (including suppliers)
• Role-model expected behaviours and engage with frontline colleagues to support a collaborative work environment.
• Assist with operational onboarding activities for new hires and supplier staff, and escalate observations related to probation progress to the Airport Manager / Duty Airport Manager as required.
• Observe day-to-day operational delivery, provide informal on-the-job coaching and operational feedback, and escalate improvement opportunities to airport management.
• Support day-to-day monitoring of agreed supplier action plans, report progress and maintain accurate operational records for management review.
Crisis Management
• Familiar with all contingency plans and manual fallback procedures to meet the required standards
• Coordinate the immediate operational response to flight disruptions and irregularities and provide timely support to airport management as required.
• Ensure customers are well cared for, kept informed, and offered choices wherever possible through the effective use of disruption management tools.
• Emergency and Accident and Crisis Response responsibilities as required.
Others
• Observe daily operational productivity and support station administration duties as needed, escalating resourcing or deployment concerns to airport management.
• Support the Airport Manager in engaging and working effectively with external stakeholders—including authorities, suppliers, service providers, oneworld partners, and other airlines—in the best interests of the Company.
语言要求：English (Good)
• Support the execution of corporate safety, security and quality policies during assigned turnaround activities, observing compliance with applicable regulatory requirements and quality standards and escalating risks or issues for the station, employees and suppliers as required.
• Support local airport management in identifying and mitigating personal, safety, and security risks for employees and suppliers by actively promoting and advancing a zero‑tolerance safety and security culture.
• Support timely risk escalation in accordance with established processes, including to the Functional Duty Holder (GM ASD) where required by airport management.
Operational Excellence
• Coordinate assigned turnaround activities and guide Ground Handling Agent teams during the operation. Support the implementation of innovative ideas.
• Conduct flight briefings to support safe and effective day‑to‑day operations.
• Assist in observing operational delivery and productivity outcomes against established standards and targets, escalating issues or trends to airport management as appropriate.
• Support regular Quality Control checks on station performance.
• Undertake any other reasonable tasks as required.
Customer Excellence
• Support frontline colleagues and ground handling agents in delivering excellent customer service, and share latest product knowledge updates as required.
• Support the use of new technologies in the provision of customer service.
• Provide recognition and personalised service to high‑value customers.
Team (including suppliers)
• Role-model expected behaviours and engage with frontline colleagues to support a collaborative work environment.
• Assist with operational onboarding activities for new hires and supplier staff, and escalate observations related to probation progress to the Airport Manager / Duty Airport Manager as required.
• Observe day-to-day operational delivery, provide informal on-the-job coaching and operational feedback, and escalate improvement opportunities to airport management.
• Support day-to-day monitoring of agreed supplier action plans, report progress and maintain accurate operational records for management review.
Crisis Management
• Familiar with all contingency plans and manual fallback procedures to meet the required standards
• Coordinate the immediate operational response to flight disruptions and irregularities and provide timely support to airport management as required.
• Ensure customers are well cared for, kept informed, and offered choices wherever possible through the effective use of disruption management tools.
• Emergency and Accident and Crisis Response responsibilities as required.
Others
• Observe daily operational productivity and support station administration duties as needed, escalating resourcing or deployment concerns to airport management.
• Support the Airport Manager in engaging and working effectively with external stakeholders—including authorities, suppliers, service providers, oneworld partners, and other airlines—in the best interests of the Company.
语言要求：English (Good)
职位要求
Academic qualifications
- Academic qualification relevant to the role is preferredAcademic qualification relevant to the role is preferred
- Diploma in operations management is desirableDiploma in operations management is desirable
- Knowledge, skills, training and experience
- Strong command of written and spoken English is mandatory with the local language being an advantageStrong command of written and spoken English is mandatory with the local language being an advantage
- At least 3 years solid Customer Service experience, and in airlines or airport servicesAt least 3 years solid Customer Service experience, and in airlines or airport services
- Ability to work independently with good decision-making skillsAbility to work independently with good decision-making skills
- Self-motivated and committed who enjoys teamworkSelf-motivated and committed who enjoys teamwork
- Very strong customer service mentality with strong interpersonal skillsVery strong customer service
How to apply Online: : <a href="https://careers.cathaypacific.com/en/careers/jobs/cambodia/senior-airport-lead-32310">Please Click This Link to Apply for the Job</a>
Contact: 069888744
Website: http://www.cathaypacific.com
- Academic qualification relevant to the role is preferredAcademic qualification relevant to the role is preferred
- Diploma in operations management is desirableDiploma in operations management is desirable
- Knowledge, skills, training and experience
- Strong command of written and spoken English is mandatory with the local language being an advantageStrong command of written and spoken English is mandatory with the local language being an advantage
- At least 3 years solid Customer Service experience, and in airlines or airport servicesAt least 3 years solid Customer Service experience, and in airlines or airport services
- Ability to work independently with good decision-making skillsAbility to work independently with good decision-making skills
- Self-motivated and committed who enjoys teamworkSelf-motivated and committed who enjoys teamwork
- Very strong customer service mentality with strong interpersonal skillsVery strong customer service
How to apply Online: : <a href="https://careers.cathaypacific.com/en/careers/jobs/cambodia/senior-airport-lead-32310">Please Click This Link to Apply for the Job</a>
Contact: 069888744
Website: http://www.cathaypacific.com
联系方式
- ✉️ 邮箱：setharoth_thon@cathaypacific.com
- 🌐 网站：www.cathaypacific.com
- 📍 地址：Ground Floor, Regency Complex C Suit 12-14C, Samdac Monireth Blvd, Sk. Tomnoubteouk, Khan Chamkarmorn, Phnom Penh
位置 / Google 地图
来源：网络 · 2026-10-06 08:11:37