Product Expert

About the job Product Expert
RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and purpose of the role
Product Expert is responsible for developing in-depth knowledge of the company's products and serving as the subject matter expert for customers, sales teams, and internal stakeholders. The role focuses on product education, customer engagement, sales support, product demonstrations, and ensuring customers fully understand product features, benefits, and value propositions.

Key responsibilities:
Product Knowledge & Demonstration
Maintain expert-level knowledge of the full Mercedes-Benz model range, including MBUX infotainment, driver-assistance systems, EV/hybrid technology, and model-specific features
Support Relationship Managers during customer visits and test drives with in-depth feature walkthroughs and technical Q&A
Stay current on new model launches, feature updates, and Sub-Decree 52-related EV/hybrid technology positioning Delivery & Handover
Conduct a structured feature and technology walkthrough with every customer at vehicle handover (MBUX setup, connected app pairing, key driver-assistance features)
Log completion of the walkthrough in CRM before handover is considered complete — this is the gating condition for the Product Expert share of the Team Delivery Bonus
Ensure customers leave the handover comfortable operating the vehicle's core technology, reducing post-delivery confusion and support calls
Cross-Functional Support
Work closely with Relationship Managers to identify which features matter most to a given customer segment (e.g. safety tech for family buyers, performance data for enthusiasts)
Coordinate with the Workshop team to ensure demo/test-drive vehicles have current software and fully functioning tech features Feed recurring customer confusion or feature-adoption issues back to Marketing and the General Manager, as an early signal for training or communication gaps
Training Support
Help onboard new Relationship Managers on product features and positioning
Support internal product knowledge updates when new models or technology packages launch