Operation Support Supervisor
About the job Operation Support Supervisor
RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.
Overview and purpose of the role
Operations Support Supervisor is responsible for overseeing daily operational support activities, ensuring efficient business processes, maintaining service quality, and managing a team of support staff. The role focuses on optimizing workflows, resolving operational issues, coordinating across departments, and ensuring compliance with company policies and procedures.
Key responsibilities:
Showroom & Environment Management
Oversee the daily presentation of the showroom floor, display vehicles, and surrounding customer areas to brand standard
Coordinate cleaning, maintenance, and visual merchandising schedules with relevant vendors/staff
Ensure signage, promotional displays, and model information are current and accurate
Test-Drive Vehicle Readiness
Ensure test-drive vehicles are clean, fueled/charged, and in full working order before each customer appointment
Coordinate with the Workshop team to resolve any mechanical or cosmetic issues affecting test-drive availability
Maintain a tracking log of test-drive fleet condition and availability
Delivery Logistics
Plan and coordinate vehicle delivery schedules in line with customer commitments made by Relationship Managers
Conduct or oversee a pre-delivery inspection checklist for every vehicle to confirm zero-defect condition before handover
Log delivery outcomes (on-time/delayed, defect-free/defect found) in CRM — this is the gating data for the Operations share of the Team Delivery Bonus
Coordinate handover logistics with the Relationship Manager and Product Expert to ensure a smooth, well-timed customer experience
Team Supervision
Supervise Operations support staff, assign daily responsibilities, and ensure consistent standards across shifts
Train new team members on showroom, test-drive, and delivery procedures
Address any operational issues or delays proactively, escalating to the General Manager when needed Reporting
Maintain accurate CRM logs of delivery checklists and defect findings
Report monthly on delivery performance (on-time rate, defect rate) to the General Manager
RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.
Overview and purpose of the role
Operations Support Supervisor is responsible for overseeing daily operational support activities, ensuring efficient business processes, maintaining service quality, and managing a team of support staff. The role focuses on optimizing workflows, resolving operational issues, coordinating across departments, and ensuring compliance with company policies and procedures.
Key responsibilities:
Showroom & Environment Management
Oversee the daily presentation of the showroom floor, display vehicles, and surrounding customer areas to brand standard
Coordinate cleaning, maintenance, and visual merchandising schedules with relevant vendors/staff
Ensure signage, promotional displays, and model information are current and accurate
Test-Drive Vehicle Readiness
Ensure test-drive vehicles are clean, fueled/charged, and in full working order before each customer appointment
Coordinate with the Workshop team to resolve any mechanical or cosmetic issues affecting test-drive availability
Maintain a tracking log of test-drive fleet condition and availability
Delivery Logistics
Plan and coordinate vehicle delivery schedules in line with customer commitments made by Relationship Managers
Conduct or oversee a pre-delivery inspection checklist for every vehicle to confirm zero-defect condition before handover
Log delivery outcomes (on-time/delayed, defect-free/defect found) in CRM — this is the gating data for the Operations share of the Team Delivery Bonus
Coordinate handover logistics with the Relationship Manager and Product Expert to ensure a smooth, well-timed customer experience
Team Supervision
Supervise Operations support staff, assign daily responsibilities, and ensure consistent standards across shifts
Train new team members on showroom, test-drive, and delivery procedures
Address any operational issues or delays proactively, escalating to the General Manager when needed Reporting
Maintain accurate CRM logs of delivery checklists and defect findings
Report monthly on delivery performance (on-time rate, defect rate) to the General Manager
职位要求
Background and experience:
3+ years of experience in operations, logistics, or showroom/facilities management, ideally in automotive or another premises-based retail environment
Strong organizational and scheduling skills; comfortable coordinating across sales, workshop, and delivery timelines
Supervisory experience — able to train, direct, and hold a small team accountable to standards
Fluent in Khmer; working proficiency in English for reporting and vendor coordination
Comfortable using CRM/checklist systems to log delivery and defect data
Valid driver's license required
3+ years of experience in operations, logistics, or showroom/facilities management, ideally in automotive or another premises-based retail environment
Strong organizational and scheduling skills; comfortable coordinating across sales, workshop, and delivery timelines
Supervisory experience — able to train, direct, and hold a small team accountable to standards
Fluent in Khmer; working proficiency in English for reporting and vendor coordination
Comfortable using CRM/checklist systems to log delivery and defect data
Valid driver's license required
联系方式
- 📞 电话：+855 92888408
- ✉️ 邮箱：recruitment.kh@rmagroup.com
- 🌐 网站：http://www.cambodia.rmagroup.net
- 📍 地址：null null
位置 / Google 地图
来源：网络 · 2026-10-05 14:39:18