Learning and Development Manager (F&B)
Job Summary
We are looking for an experienced L&D / Training Manager to develop and deliver training programs across our F&B operations. The role focuses on staff development, coaching, SOP compliance, and improving service and team performance. F&B operational experience and strong communication and coaching skills are preferred.
Key Responsibilities
- Develop and implement effective training plans and programs for all F&B staff.
- Conduct onboarding and orientation training for new employees.
- Provide training on customer service, product knowledge, F&B operations, SOPs, food safety, and hygiene standards.
- Conduct regular coaching, refresher training, and on-the-job training for staff.
- Work closely with Operations and Branch Managers to identify training needs and staff skill gaps.
- Monitor staff performance and provide appropriate coaching, guidance, and follow-up.
- Develop and maintain training materials, manuals, presentations, and assessment tools.
- Conduct staff assessments and evaluate training effectiveness.
- Ensure employees understand and consistently follow company SOPs and service standards.
- Visit branches regularly to observe operations, identify training needs, and provide on-site training support.
- Maintain accurate training records and prepare regular training reports for management.
- Support the development of Supervisors, Managers, and future team leaders through structured training and coaching programs.
- Continuously improve training programs based on operational requirements, performance results, and staff feedback.
- Perform other duties and tasks as assigned by the direct manager or CEO.
We are looking for an experienced L&D / Training Manager to develop and deliver training programs across our F&B operations. The role focuses on staff development, coaching, SOP compliance, and improving service and team performance. F&B operational experience and strong communication and coaching skills are preferred.
Key Responsibilities
- Develop and implement effective training plans and programs for all F&B staff.
- Conduct onboarding and orientation training for new employees.
- Provide training on customer service, product knowledge, F&B operations, SOPs, food safety, and hygiene standards.
- Conduct regular coaching, refresher training, and on-the-job training for staff.
- Work closely with Operations and Branch Managers to identify training needs and staff skill gaps.
- Monitor staff performance and provide appropriate coaching, guidance, and follow-up.
- Develop and maintain training materials, manuals, presentations, and assessment tools.
- Conduct staff assessments and evaluate training effectiveness.
- Ensure employees understand and consistently follow company SOPs and service standards.
- Visit branches regularly to observe operations, identify training needs, and provide on-site training support.
- Maintain accurate training records and prepare regular training reports for management.
- Support the development of Supervisors, Managers, and future team leaders through structured training and coaching programs.
- Continuously improve training programs based on operational requirements, performance results, and staff feedback.
- Perform other duties and tasks as assigned by the direct manager or CEO.
职位要求
- 4–5 years of experience in F&B / Restaurant Operations, with strong practical knowledge of restaurant operations.
- Previous experience in Training, Learning & Development, Coaching, or Staff Development is preferred.
- Strong understanding of customer service, F&B standards, SOPs, and staff development.
- Good communication, presentation, coaching, and leadership skills.
- Able to train and communicate effectively with both frontline staff and management.
- Strong organizational and problem-solving skills.
- Good command of English and Khmer.
- Willing to travel between branches when required.
- Proactive, responsible, and passionate about developing talent and driving service excellence.
- Previous experience in Training, Learning & Development, Coaching, or Staff Development is preferred.
- Strong understanding of customer service, F&B standards, SOPs, and staff development.
- Good communication, presentation, coaching, and leadership skills.
- Able to train and communicate effectively with both frontline staff and management.
- Strong organizational and problem-solving skills.
- Good command of English and Khmer.
- Willing to travel between branches when required.
- Proactive, responsible, and passionate about developing talent and driving service excellence.
联系方式
- ✉️ 邮箱：hr@ubiexgroup.com
- 📍 地址：Phnom Penh No 16, St. 370, Boeung Keng Kang 1, Boeung Keng Kang, Phnom Penh
位置 / Google 地图
来源：网络 · 2026-10-03 07:36:31