Operation Manager
• Manage daily operations, including pickup, sorting, dispatch, delivery, return, and VAS activities.
• Monitor and improve fleet performance, vehicle utilization, rider productivity, and delivery efficiency.
• Lead and supervise Zone Supervisors, Fleet Teams, and Operations Staff to achieve service and productivity targets.
• Develop, implement, and enforce SOPs to ensure operational consistency, quality, and compliance.
• Monitor key operational KPIs, including delivery volume, on-time delivery, service quality, fleet productivity, and operational costs.
• Analyze zone performance and implement improvement plans to maximize operational output and customer satisfaction.
• Manage VAS operations such as COD, reverse logistics, installation services, and customer-specific requirements.
• Control operational costs while supporting revenue growth and GP improvement.
• Prepare operational reports and provide recommendations for continuous improvement.
• Monitor and improve fleet performance, vehicle utilization, rider productivity, and delivery efficiency.
• Lead and supervise Zone Supervisors, Fleet Teams, and Operations Staff to achieve service and productivity targets.
• Develop, implement, and enforce SOPs to ensure operational consistency, quality, and compliance.
• Monitor key operational KPIs, including delivery volume, on-time delivery, service quality, fleet productivity, and operational costs.
• Analyze zone performance and implement improvement plans to maximize operational output and customer satisfaction.
• Manage VAS operations such as COD, reverse logistics, installation services, and customer-specific requirements.
• Control operational costs while supporting revenue growth and GP improvement.
• Prepare operational reports and provide recommendations for continuous improvement.
职位要求
Experience Requirement
• Minimum 3 years of experience in Operations Management within Express Delivery, Logistics, Last-Mile Delivery, Courier, or Transportation Industry.
• Proven experience managing fleet operations, delivery teams, and multiple operational zones.
• Strong track record in improving productivity, service quality, operational efficiency, and profitability.
• Experience in SOP development, KPI management, and performance improvement programs.
• Experience managing large operational teams and driving a performance-based culture.
Skills & Competencies
• Strong leadership and people management skills.
• Excellent analytical and problem-solving capabilities.
• Strong understanding of local delivery, fleet management, routing, and operational processes.
• Ability to manage KPIs, productivity, costs, and service performance.
• Strong communication, planning, and stakeholder management skills.
• Proficient in Microsoft Office, Apps, operational management systems (Advanced Excel is advantage).
Personal Attributes
• Result-oriented and highly accountable.
• Strong operational discipline and execution mindset.
• Able to work under pressure in a fast-paced environment.
• Continuous improvement and customer-focused mindset.
联系方式
- ✉️ 邮箱：hak.cherakvothna1@camhr.com.kh
- 📍 地址：null null
位置 / Google 地图
来源：网络 · 2026-09-23 15:28:42