Customer Service Operation

<b>Position Profile</b>
The Head of Department drafts the position profile (PP) with support of Human Resource and reviewed by General Manager.

- Reports to Operation Supervisor
- Reports via dotted line to General Manager
- Organizational unit Operations
- Company (to be selected if this role is in one legal entity only)

<b>Main Tasks / Key Activities</b>
(Prioritize 8-12 major areas and main tasks/activities. This list is not exhaustive)
- Responsible for day-to-day coordination, execution and tracking of sea import, export as well as transshipments.
- Liaise with oversea offices and agents.
- Prepare of essential shipping documentation on a daily basis.
- Follow up and updating customers on their import/export shipments.
- Communicate with carriers, terminals, customs brokers, truckers and oversea agents.
- Ensure all shipment documentations are compliant with customs rules and regulations.
- Maintain effective relationships with clients, carriers, forwarders, customs etc. and ensure an impeccable service.
- Troubleshoot challenges that might affect the operational activities.
- Negotiate and book cargo with shipping lines.
- Complete customs clearances and ensure full compliance to any relevant regulations.
- Manage documentation flows; This includes all operational transactions such as bills of lading (B/L), packing lists, commercial invoices and certificates of origin, licenses
etc.
- Coordinate the collection/delivery processes and manage this until the final destination according to customers’ requirements.
- Work in a small, harmonized team and cover all aspects of the forwarding process.
- Other ad-hoc tasks, urgent duties and projects as well as assignments.

语言要求：English (Good)