FRT & Warranty Senior Officer

-Manage and maintain Flat Rate Time (FRT) standards, labor operation codes, and related information in line with TMC/TMA
-Review actual repair time against standard FRT, identify significant gaps, and propose revisions or operational improvements.
-Monitor technician productivity, technician efficiency, and labor utilization trends, and prepare periodic performance reports.
-Conduct FRT audits at Dealers/Branches to ensure correct application of labor operation codes and standard repair times.
-Handle Dealer/Branch FRT inquiries and inpute into YanaSystem, and coordinate technical clarification with TMA/TMC and internal technical teams.
-Support new model launches by reviewing, validating, and communicating FRT, repair operation, and labor standard information.
-Process and monitor daily Warranty and Special Service Campaign (SSC) claims through the Global Warranty System (GWS).
-Review and verify Warranty and SSC claims to ensure compliance with Toyota warranty policies and procedures.
-Analyze warranty performance and trends, and recommend corrective actions for continuous improvement.
-Collaborate with the Technical Support team to ensure accurate warranty judgment and claim quality.
-Conduct periodic Genba visits and warranty audits to ensure compliance with Warranty SOPs at Dealers/Branches.
-Plan and conduct warranty training and coaching for Dealers/Branches.
-Prepare monthly warranty settlement reports and coordinate with Finance and Accounting Department.
-Monitor warranty KPIs, including claim accuracy, error rate, and processing lead time, to achieve TMA/TMC targets.
-Coordinate with RHQ Toyota Motor Asia (TMA) on warranty operations, policy implementation, and claim management.
-Support departmental initiatives, KPI achievement, and perform other duties assigned by the supervisor.
语言要求：English (Good)