Senior Executive, Customer Service

<b>Position Overview:</b>
The Customer Service Senior Executive is responsible for ensuring smooth communication between customers, internal teams, and logistics partners. This role focuses on order handling, shipment tracking, issue resolution, and maintaining high customer satisfaction throughout the logistics process.

<b>Key Responsibilities</b>
<b>• Customer Service</b>
• Handle customer inquiries via phone, email, chat, or other communication channels regarding shipments, delivery status, rates, and service offerings
• Process customer orders, bookings, and shipment documentation accurately and timely (handling ~50 job files per month)
• Prepare and verify logistics-related documents such as delivery orders, invoices, and shipment reports
• Coordinate with internal & external parties to ensure smooth shipment flow
• Track and monitor shipment status; proactively update customers on delays, changes, or issues
• Resolve customer complaints, claims, and service issues professionally and efficiently
• Maintain accurate customer and shipment records in internal systems
• Ensure compliance with company procedures and service standards
• Support continuous improvement initiatives to enhance customer experience.

语言要求：English (Good)