Front Desk Team Leader
JOB TITLE: FRONT DESK TEAMLEADER
REPORTS TO: MANAGEMENT
LOCATION: ST 289, KHAN TOUL KORK, PHNOM PENH
SALARY RANGE: NEGOTIABLE
Job Summary
The Overall supervisor & Leader is responsible for supervising and coordinating the day-to-day operations of the organization. This role ensures that all operational activities are performed efficiently, safely, and according to company policies and standards. The Supervisor oversees staff performance, monitors workflows, resolves operational issues, and coordinates with different departments to achieve business objectives.
Key Responsibilities
• Supervise and coordinate daily operations across relevant departments and work areas.
• Prepare and maintain move-in and move-out reports.
• Review and follow up on daily tenant feedback to ensure concerns are addressed promptly.
• Check and monitor daily reservations through the PMS (Property Management System).
• Track and monitor monthly operational expenses.
• Monitor and follow up on monthly payments and outstanding balances.
• Maintain and regularly update the long-stay tenant list.
• Assign tasks, organize work schedules, and ensure adequate staffing to support daily operations.
• Monitor employees’ attendance, punctuality, productivity, and overall performance.
• Ensure company policies, procedures, SOPs, and operational standards are properly implemented and followed.
• Monitor daily operational activities and identify opportunities for improvement.
• Coordinate with management and other departments to ensure smooth workflow and effective communication.
• Handle operational issues, customer concerns, and employee-related matters in a timely and professional manner.
• Monitor the quality and efficiency of services, products, and operational processes.
• Prepare and submit daily, weekly, and monthly operational reports to management.
• Ensure the proper use, maintenance, and management of company equipment, facilities, and other resources.
• Conduct regular inspections of operational areas and take corrective action when necessary.
• Train, coach, and guide employees to improve performance, service quality, and compliance with SOPs.
• Assist management in developing, reviewing, and implementing operational policies and procedures.
• Lead and support continuous improvement initiatives to increase operational efficiency and reduce costs.
• Perform other duties and responsibilities as assigned by management.
语言要求：English (Good)
REPORTS TO: MANAGEMENT
LOCATION: ST 289, KHAN TOUL KORK, PHNOM PENH
SALARY RANGE: NEGOTIABLE
Job Summary
The Overall supervisor & Leader is responsible for supervising and coordinating the day-to-day operations of the organization. This role ensures that all operational activities are performed efficiently, safely, and according to company policies and standards. The Supervisor oversees staff performance, monitors workflows, resolves operational issues, and coordinates with different departments to achieve business objectives.
Key Responsibilities
• Supervise and coordinate daily operations across relevant departments and work areas.
• Prepare and maintain move-in and move-out reports.
• Review and follow up on daily tenant feedback to ensure concerns are addressed promptly.
• Check and monitor daily reservations through the PMS (Property Management System).
• Track and monitor monthly operational expenses.
• Monitor and follow up on monthly payments and outstanding balances.
• Maintain and regularly update the long-stay tenant list.
• Assign tasks, organize work schedules, and ensure adequate staffing to support daily operations.
• Monitor employees’ attendance, punctuality, productivity, and overall performance.
• Ensure company policies, procedures, SOPs, and operational standards are properly implemented and followed.
• Monitor daily operational activities and identify opportunities for improvement.
• Coordinate with management and other departments to ensure smooth workflow and effective communication.
• Handle operational issues, customer concerns, and employee-related matters in a timely and professional manner.
• Monitor the quality and efficiency of services, products, and operational processes.
• Prepare and submit daily, weekly, and monthly operational reports to management.
• Ensure the proper use, maintenance, and management of company equipment, facilities, and other resources.
• Conduct regular inspections of operational areas and take corrective action when necessary.
• Train, coach, and guide employees to improve performance, service quality, and compliance with SOPs.
• Assist management in developing, reviewing, and implementing operational policies and procedures.
• Lead and support continuous improvement initiatives to increase operational efficiency and reduce costs.
• Perform other duties and responsibilities as assigned by management.
语言要求：English (Good)
职位要求
● Bachelor's degree or diploma in Business Administration, Operations Management, Hospitality Management, or a related field.
● Minimum 1–2 years of relevant supervisory or operations experience.
● Previous experience managing or supervising a team.
● Strong knowledge of daily operational procedures and staff management.
● Good problem-solving and decision-making skills.
● Strong communication and interpersonal skills.
● Good organizational and time-management abilities.
● Ability to work under pressure and manage multiple priorities.
● Proficiency in Microsoft Office or relevant operational software.
● Good command of English; additional languages are an advantage.
Personal Competencies
● Leadership and team-management skills
● Accountability and responsibility
● Strong attention to detail
● Problem-solving mindset
● Proactive and results-oriented attitude
● Ability to communicate effectively with employees and management
● Flexibility and adaptability
● Professionalism and integrity
● Minimum 1–2 years of relevant supervisory or operations experience.
● Previous experience managing or supervising a team.
● Strong knowledge of daily operational procedures and staff management.
● Good problem-solving and decision-making skills.
● Strong communication and interpersonal skills.
● Good organizational and time-management abilities.
● Ability to work under pressure and manage multiple priorities.
● Proficiency in Microsoft Office or relevant operational software.
● Good command of English; additional languages are an advantage.
Personal Competencies
● Leadership and team-management skills
● Accountability and responsibility
● Strong attention to detail
● Problem-solving mindset
● Proactive and results-oriented attitude
● Ability to communicate effectively with employees and management
● Flexibility and adaptability
● Professionalism and integrity
联系方式
- ✉️ 邮箱：hr@parbury.com.kh
- 🌐 网站：www.parbury.com.kh
- 📍 地址：Street 289, TK central, Toul Kork, Phnom Penh
位置 / Google 地图
来源：网络 · 2026-09-14 08:31:59