Customer Support

Core Responsibilities
- Handle customer inquiries, complaints, and requests promptly
- Maintain accurate customer records and update databases
- Coordinate with internal teams (sales team, operations team)
- Problem-solving mindset
- Patience and ability to handle difficult clients
- Multitasking and time management
- Attention to detail (important for documents and compliance)

*Technical Skills
- Basic computer skills (MS Office, CRM systems)
- Data entry and record management

语言要求：English (Good); Chinese-Mandarin (Good)