Member Experience Associate

* Member Experience Associate
<b>Commune Work at Rose Apple Square</b>
- Commune Work is a coworking space designed for people who want more from their working day than simply a desk and Wi-Fi.
- We bring together remote professionals, entrepreneurs, creatives, local
- businesses and growing teams in a thoughtfully designed workspace where people can focus, connect and feel genuinely looked after.
- Our approach is rooted in hospitality. We believe the member experience is shaped as much by the small details, how someone is welcomed, how quickly a problem is solved, whether a meeting room is ready when it should be, as it is by the space itself.
- That is where you come in. We are looking for a Member Experience Associate to help make Commune Work an exceptional place to work every day.
- You will be one of the people our members see and interact with most. You will build relationships with them, help the space run smoothly, manage our coworking systems and create opportunities for people to connect with one another.
- This is not a sales role. Your focus is on the people who are already here and on delivering an experience that makes them want to stay, participate and recommend Commune to others.
Commune brings together three complementary experiences:
<b>1. Commune Work</b> — our coworking space
<b>2. Commune Live</b> — our coliving space
<b>3. Commune Gather</b> — our events and programs

* Member Experience & Relations
<b>Be a visible, approachable and trusted point of contact for Commune Work members throughout their membership. You will:</b>
- Welcome members and visitors and create a warm, professional first impression;
- Support new-member onboarding and make sure members understand how to use the space, services and amenities;
- Build genuine relationships with members and understand their preferences, needs and working habits;
- Proactively check in with members rather than waiting for problems to arise;
- Respond to questions, requests and concerns promptly and thoughtfully;
- Handle member issues and complaints calmly, taking ownership through to resolution.
- Gather formal and informal member feedback and share recurring insights with the wider Commune team;
- Help create a consistently high standard of hospitality across every member touchpoint;
- Support member retention by recognizing issues early and helping ensure members continue to see value in being part of Commune Work.

* Day-to-Day Operations
<b>Help ensure Commune Work is consistently ready, functional and welcoming throughout the day. You will:</b>
- Support daily opening and closing procedures;
- Regularly walk the space and make sure work areas, lounges, kitchens, meeting rooms and phone booths are presented to Commune standards;
- Prepare and reset meeting rooms between bookings, including furniture, supplies and AV equipment;
- Monitor consumables and member amenities and flag or replenish items when necessary;
- Coordinate maintenance, repair, cleaning or facility issues with the relevant Rose Apple Square teams and follow through until they are resolved;
- Manage everyday member requests;
- Identify operational issues before they impact the member experience;
- Follow Commune operational checklists, standards and SOPs;
- Contribute ideas for improving how the coworking space operates and how members experience it

* Coworking Systems & Administration
<b>Make sure the systems behind the member experience are
accurate, organized and reliable. You will:</b>
- Use Space bring, our cowering management platform, as part of the daily operation of the space.
- Maintain accurate member profiles, membership information, bookings and other relevant records.
- Support member access and troubleshoot straightforward access or account issues.
- Manage meeting room bookings and ensure spaces are prepared accordingly.
- Keep relevant member-facing information within Spacebring accurate and up to date.
- Support check-ins, visitor records and other operational administration.
- Use agreed communication channels to share relevant information and respond to member needs.
- Maintain simple trackers, checklists and records where required.
- Flag recurring system or process issues and help the team identify better ways of working

* Community Engagement & Events
<b>Help create opportunities for members to connect naturally and feel part of the Commune community. You will:</b>
- Get to know members and identify opportunities to introduce people with shared interests, industries or needs;
- Encourage members to participate in the life of the community;
- Support the planning, communication and delivery of Commune Work community events and activities;
- Help prepare event spaces, welcome participants and support event execution when needed;
- Encourage members to contribute ideas, knowledge or activities of their own;
- Promote relevant Commune Gather events and activities to members;
- Capture member feedback and participation to help the team understand which activities create genuine value;
- Contribute ideas for simple community rituals and initiatives that strengthen connection within the space.

语言要求：English (Good)