Manager, Customer Care and Engagement
- Support manager in managing day-to-day operating expenditures
against operating budgets to ensure efficient usage of resources
- Supervise customer care agents to ensure work processes and
standard operating procedures are adhered to when performing
work
- Monitor the agents activity and movement to ensure manpower is
fully occupied as scheduled
- Conduct audit on inbound/outbound calls/transactions and provide
feedback to call center agents for improvement
- Monitor complaints logs to ensure complaints are attended and
closed within stipulated key performance indicators
- Identify and evaluate key areas/processes to improve upon to
increase client and customer satisfaction level
- Prepare regular/ad hoc KPI reports and identify areas for
improvement
- Conduct daily team briefings outlining any urgent issues, updates on
promotions/campaigns, trade announcements, etc. to ensure agents
are fully educated
- Act as gatekeeper of problems raised and escalate to related
departments
- Establish and maintain good working relationships with
clients/customers
- Other’s task assigns by manager
语言要求：English (Good)
against operating budgets to ensure efficient usage of resources
- Supervise customer care agents to ensure work processes and
standard operating procedures are adhered to when performing
work
- Monitor the agents activity and movement to ensure manpower is
fully occupied as scheduled
- Conduct audit on inbound/outbound calls/transactions and provide
feedback to call center agents for improvement
- Monitor complaints logs to ensure complaints are attended and
closed within stipulated key performance indicators
- Identify and evaluate key areas/processes to improve upon to
increase client and customer satisfaction level
- Prepare regular/ad hoc KPI reports and identify areas for
improvement
- Conduct daily team briefings outlining any urgent issues, updates on
promotions/campaigns, trade announcements, etc. to ensure agents
are fully educated
- Act as gatekeeper of problems raised and escalate to related
departments
- Establish and maintain good working relationships with
clients/customers
- Other’s task assigns by manager
语言要求：English (Good)
职位要求
- Demonstrate knowledge in customer service principles and practices
- Proven CRM and SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate ability to handle highly sensitive and confidential information with integrity
Why It’s Great to Work at DKSH
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://www.dksh.com/careers
- Proven CRM and SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate ability to handle highly sensitive and confidential information with integrity
Why It’s Great to Work at DKSH
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://www.dksh.com/careers
联系方式
- ✉️ 邮箱：jobs.kh@dksh.com
- 🌐 网站：www.dksh.com.kh
- 📍 地址：GIA Tower, Floor 39AF, Street Sopheak Mongkul, Sangkat Tonle Bassac, Khan Chamkar Morn, Phnom Penh, Cambodia. Info.kh@dksh.com, www.dksh.com Customer Care Center Via toll-free number 1800 21 9999
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来源：网络 · 2026-08-22 08:05:46