Customer Service, Assistant Manager

• Customer Service
- Handle customer inquiries via phone, email, chat, or other communication channels regarding
shipments, delivery status, rates, and service offerings
- Process customer orders, bookings, and shipment documentation accurately and timely
(handling ~50 job files per month)
- Prepare and verify logistics-related documents such as delivery orders, invoices, and
shipment reports
- Coordinate with internal & external parties to ensure smooth shipment flow
- Track and monitor shipment status; proactively update customers on delays, changes, or
issues
- Resolve customer complaints, claims, and service issues professionally and efficiently
- Maintain accurate customer and shipment records in internal systems
- Ensure compliance with company procedures and service standards
- Support continuous improvement initiatives to enhance customer experience
• Management
- Assist Manager to manage the team work load allocation and work plan
- Back up to Manager as and when requested
- Monitor vendors operation & performance
- Act as 1st level escalation contact point for daily operations
语言要求：English (Good)