Customer Services- Account Manager

General activities: To support Chief Representative in activities related to customer services.

* Detailed Job descriptions & responsibilities:
- Establish and maintain good business relationship with existing brands and factories (customers)
though meetings, phone call, social informal meeting ect…
- Build up and promote good credibility and image of the company and company products toward
customers and potential customers.
- Make visits to get customers’ feedback and understand what problems customers are facing in
relation to orders, paperwork ect ….
- Discuss the issue with Customer Service Team as well as other relevant departments and suggest
solutions, then work with relevant parties for solving problems.
- Always listen and deal with customer’s complaints/ requests/ questions by analyzing situations to
determine the best use of resources and liaise with other departments to work out best solutions.
- Coordinate with all relevant departments to make sure customers enquiries are addressed adequately
and effectively in timely manner
- Promote positive and constructive working environment and attitude within the company and with
relevant Partners, Suppliers.
- Negotiate and liaise with customers on order processing related documentation and process including
reconcile with suppliers and customers on monthly AR/AP reports.
- Other tasks according to the assignments of local Chief Representative, Viet Nam & Cambodia Country
Manager.

Reports to local Cambodia Chief Representative, CS Manager and Viet Nam & Cambodia Country
Manager.
语言要求：Chinese-Mandarin (Fair); English (Good)