Operation Manager up to $1K

1. Daily Clinic Operations
- Oversee the daily operation of the clinic.
- Ensure the clinic operates according to established schedules and procedures.
- Monitor the overall workflow of the clinic.
- Coordinate between reception, cashier, scheduling, nursing, pharmacy, accounting, and other departments when operational coordination is required.
- Identify operational problems and ensure timely solutions.
- Monitor patient flow and waiting time.
- Ensure staff are present and ready for their assigned duties.
- Ensure the clinic environment remains organized, professional, and patient-friendly.
- Follow up on unresolved operational issues.
2. Staff Management & Coordination
- Supervise administrative and support staff.
- Coordinate daily responsibilities and work assignments.
- Monitor attendance and punctuality.
- Monitor staff performance and productivity.
- Ensure staff understand their job responsibilities.
- Conduct regular staff meetings.
- Provide feedback and coaching.
- Address staff performance problems.
- Handle routine workplace conflicts.
- Promote teamwork and professional communication.
- Recommend training or performance improvement when necessary.
- Recommend disciplinary action to the Clinic Director when appropriate.
3. Scheduling & Patient Flow
- Monitor appointment scheduling.
- Coordinate doctor and patient schedules.
- Ensure appointments are properly recorded and communicated.
- Monitor patient waiting time.
- Identify scheduling problems.
- Improve patient flow through the clinic.
- Coordinate staff coverage during busy periods.
- Reduce unnecessary delays and confusion.
4. Patient Service Management
- Monitor the quality of front-line patient service.
- Ensure patients are welcomed and treated respectfully.
- Monitor communication between staff and patients.
- Receive and investigate operational complaints.
- Coordinate appropriate solutions to patient-service problems.
- Monitor patient feedback.
- Identify recurring service problems and improve the system.
- Ensure patient confidentiality and professional conduct are respected.
5. SOP & Policy Implementation
- Implement the clinic's Standard Operating Procedures (SOPs).
- Ensure staff understand and follow internal regulations.
- Monitor compliance with clinic policies.
- Identify gaps between procedures and actual practice.
- Recommend improvements to SOPs.
- Develop practical checklists where necessary.
- Conduct routine operational checks.
- Follow up when staff do not comply with procedures.
语言要求：English (Good)