Support Team & Audit Operator

***Operational Tasks, People and Training
• Learn, master, and provide training on SOPs to all branch staff to ensure operational compliance.
• Follow up and monitor daily SOP implementation at branches as scheduled by management.
• Monitor time working and performance of employees during branch visits to ensure high productivity.
• Provide cross-training to branch staff to build team capability and reduce key turnover risks.

***Quality Control & Audit
• Conduct urgent spot checks and regular audits at branches without prior notice to identify and reduce high risks.
• Audit the implementation of sales strategies, customer services, and promotional activities managed by the Branch Manager.
• Record and report any operational errors, deficiencies, or policy gaps to management to update and improve corporate SOPs.
• Oversee that the branch's daily admin, security shifts, and material/asset maintenance meet company standards.
Inventory & Physical Stock Count
• Conduct physical count stock (on-shelf, warehouse, and cash cabinet) to verify data accuracy and prevent leakage.
• Audit inventory transfer and receive processes to ensure items move on time between stores under proper policy.
• Review slow-moving items and stock issue rates to evaluate if the branch takes proper actions.
Branch Management Replacement (Temporary BM Role)
• Step in immediately to replace and take full responsibility for the Branch Manager tasks during urgent turnover or absence.
• Lead the daily operations smoothly, oversee daily sales volume, and work closely with the chief teller to push sales.
• Manage PO schedules to ensure branch orders do not exceed actual demand.
• Oversee daily cashier closing reports, manage cash from sales, and control branch expenses under company policy.

***Cash Management & Reporting
• Audit and verify branch expenses to ensure all cash spending aligns with business objectives.
• Collect, manage, and send completed operational/financial documents from branches to HQ on time.
• Make clear audit and operational reports on a daily, weekly, and monthly basis to the manager.
语言要求：English (Good)