LEARNING & DEVELOPMENT SUPERVISOR - KOI Thé Cambodia
ABOUT US
KOI Thé is a globally recognized premium bubble tea brand originating from Taiwan, under the well-established 50 Lan legacy. Since entering the Cambodian market in 2014, KOI Thé has become one of the nation’s leading beverage chains, offering consistently high-quality handcrafted drinks paired with exceptional customer service.
As part of the KOI International Group, KOI Thé operates in 16 countries with more than 600+ stores worldwide, including over 43+ locations across Cambodia—serving thousands of customers daily in Phnom Penh and key provinces.
JOB SUMMARY
The Learning & Development Supervisor oversees daily training operations and learning execution across all employee groups. This role controls training schedules, monitors training quality, supervises the Learning and Development team, and ensures learning programs support employee capability and operational readiness.
JOB RESPONSIBILITIES
• Develop and execute annual training calendars, learning plans, and operational training schedules to achieve at least 95% annual training compliance.
• Monitor training completion, learning compliance, and training KPIs to maintain operational visibility and target achievement.
• Review training feedback, assessment results, and learning gaps to improve post-training readiness and assessment scores by at least 15% annually.
• Supervise and coach the L&D team to maintain consistent training execution quality and SOP learning compliance.
• Review training materials, assessments, on boarding content, and SOP learning documents to maintain learning consistency and operational relevance.
• Coordinate with relevant stakeholders to identify training priorities and support capability development planning.
• Conduct training audits, workplace observations, and learning follow-up reviews to evaluate training application and operational readiness.
• Consolidate learning reports, development updates, and training insights to improve management visibility.
• Improve training workflows, SOPs, trackers, and learning processes to strengthen operational consistency and reporting accuracy.
• Support succession readiness and employee development initiatives through structured learning and development planning.
• Coordinate training resources, learning tools, and operational support to maintain smooth and timely program delivery.
• Monitor on boarding execution and functional training progress for new employees across all employee groups.
• Perform other tasks as assigned.
语言要求：English (Good)
KOI Thé is a globally recognized premium bubble tea brand originating from Taiwan, under the well-established 50 Lan legacy. Since entering the Cambodian market in 2014, KOI Thé has become one of the nation’s leading beverage chains, offering consistently high-quality handcrafted drinks paired with exceptional customer service.
As part of the KOI International Group, KOI Thé operates in 16 countries with more than 600+ stores worldwide, including over 43+ locations across Cambodia—serving thousands of customers daily in Phnom Penh and key provinces.
JOB SUMMARY
The Learning & Development Supervisor oversees daily training operations and learning execution across all employee groups. This role controls training schedules, monitors training quality, supervises the Learning and Development team, and ensures learning programs support employee capability and operational readiness.
JOB RESPONSIBILITIES
• Develop and execute annual training calendars, learning plans, and operational training schedules to achieve at least 95% annual training compliance.
• Monitor training completion, learning compliance, and training KPIs to maintain operational visibility and target achievement.
• Review training feedback, assessment results, and learning gaps to improve post-training readiness and assessment scores by at least 15% annually.
• Supervise and coach the L&D team to maintain consistent training execution quality and SOP learning compliance.
• Review training materials, assessments, on boarding content, and SOP learning documents to maintain learning consistency and operational relevance.
• Coordinate with relevant stakeholders to identify training priorities and support capability development planning.
• Conduct training audits, workplace observations, and learning follow-up reviews to evaluate training application and operational readiness.
• Consolidate learning reports, development updates, and training insights to improve management visibility.
• Improve training workflows, SOPs, trackers, and learning processes to strengthen operational consistency and reporting accuracy.
• Support succession readiness and employee development initiatives through structured learning and development planning.
• Coordinate training resources, learning tools, and operational support to maintain smooth and timely program delivery.
• Monitor on boarding execution and functional training progress for new employees across all employee groups.
• Perform other tasks as assigned.
语言要求：English (Good)
职位要求
MINIMUM JOB REQUIREMENT
• Bachelor’s degree in Human Resource Management, Business Administration or related field
• 5 – 7 years of experience in Learning & Development, Training, or Human Resource
• Good knowledge of training operations, learning delivery, SOP learning content, and training compliance
• Experience supervising team members and monitoring training execution quality
• Good ability to analyze training feedback, assessment results, and learning KPI reports
• Good Microsoft Office, Google Workspace, HR system, and training tool skills
• Strong coordination, facilitation, prioritization, and people supervision skills
• Able to manage training operations and deadlines across multiple employee groups
COMMUNICATION REQUIREMENT
INTERNAL
• Team Leadership team
• Management Leadership
• Department Management
EXTERNAL
• Training providers
• Educational Institutions
• HR Vendors
TRAVEL REQUIREMENT
☐ YES ✓ NO
If Yes, specify frequency:
WHY WORK WITH US
At KOI Thé Cambodia, we believe our people are the key to our success. More than serving quality beverages, we create meaningful career opportunities where individuals can learn, grow, and realize their full potential.
As part of a globally recognized brand, you will work in an environment that values excellence, collaboration, innovation, and continuous development. Whether you are starting your career or looking for your next challenge, KOI Thé provides the platform, support, and opportunities to help you succeed.
We foster a positive and high-performing culture where diverse talents come together to deliver exceptional customer experiences while growing professionally. As we continue our expansion in Cambodia, we invite passionate and ambitious individuals to join us in shaping the future of the brand.
Grow with KOI Thé. Build your future with us.
How to apply
If you are someone who values growth, discipline, collaboration, and meaningful hospitality, we invite you to apply via below:
Email : cambodia.hr@karanakkoi.com and hellohr@sathawat.com
Kindly note that only shortlisted candidates will be contacted for interview
• Bachelor’s degree in Human Resource Management, Business Administration or related field
• 5 – 7 years of experience in Learning & Development, Training, or Human Resource
• Good knowledge of training operations, learning delivery, SOP learning content, and training compliance
• Experience supervising team members and monitoring training execution quality
• Good ability to analyze training feedback, assessment results, and learning KPI reports
• Good Microsoft Office, Google Workspace, HR system, and training tool skills
• Strong coordination, facilitation, prioritization, and people supervision skills
• Able to manage training operations and deadlines across multiple employee groups
COMMUNICATION REQUIREMENT
INTERNAL
• Team Leadership team
• Management Leadership
• Department Management
EXTERNAL
• Training providers
• Educational Institutions
• HR Vendors
TRAVEL REQUIREMENT
☐ YES ✓ NO
If Yes, specify frequency:
WHY WORK WITH US
At KOI Thé Cambodia, we believe our people are the key to our success. More than serving quality beverages, we create meaningful career opportunities where individuals can learn, grow, and realize their full potential.
As part of a globally recognized brand, you will work in an environment that values excellence, collaboration, innovation, and continuous development. Whether you are starting your career or looking for your next challenge, KOI Thé provides the platform, support, and opportunities to help you succeed.
We foster a positive and high-performing culture where diverse talents come together to deliver exceptional customer experiences while growing professionally. As we continue our expansion in Cambodia, we invite passionate and ambitious individuals to join us in shaping the future of the brand.
Grow with KOI Thé. Build your future with us.
How to apply
If you are someone who values growth, discipline, collaboration, and meaningful hospitality, we invite you to apply via below:
Email : cambodia.hr@karanakkoi.com and hellohr@sathawat.com
Kindly note that only shortlisted candidates will be contacted for interview
联系方式
- ✉️ 邮箱：linda.soy@sathawat.com
- 📍 地址：Phnom Penh Borvor Office Complex- 2F, 3031 Street 2004, O'Baek K'orm, Sen Sok, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-08-14 15:58:40