Operation manager (Freight Forwarder)

Operations Management
• Oversee end-to-end freight forwarding operations (Air, Sea, Land).
• Ensure timely and accurate shipment processing (import/export).
• Monitor cargo movement, documentation, and delivery schedules.
• Resolve operational issues, delays, or discrepancies.
Team Leadership
• Lead, supervise, and develop operations staff.
• Assign tasks and monitor team performance.
• Conduct training and performance evaluations.
Customer Service
• Maintain strong relationships with clients and partners.
• Ensure high level of customer satisfaction.
• Handle escalations and provide solutions to clients.
Compliance & Documentation
• Ensure compliance with local and international shipping regulations.
• Monitor documentation such as Bill of Lading, AWB, customs clearance.
• Stay updated with customs laws and logistics policies.
Vendor & Partner Management
• Coordinate with shipping lines, airlines, trucking companies, and agents.
• Negotiate rates and service agreements.
• Monitor vendor performance.
Cost Control & Profitability
• Manage operational costs and improve efficiency.
• Monitor profit margins on shipments.

语言要求：English (Good)