Call Center, Chinese speaking (300-400 USD)

1、 Customer Inquiry Handling：Respond promptly and professionally to customer inquiries via multiple channels including phone calls, emails, live chat, and social media messages.
2、 Product Knowledge：Maintain deep understanding of company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
3、 Customer Feedback Collection：Proactively gather customer feedback and insights to identify recurring issues and improvement opportunities; report findings to management.
4、 Continuous Improvement：Stay updated on new products, policies, and communication techniques through ongoing training and self-learning.
语言要求：English (Good)