Department Supervisor, Delivery Service （Chinese Speaking)

Strategy Execution & Target Achievement：Responsible for translating headquarters and city-level operational strategies and policy standards into executable plans within the assigned region, ensuring the achievement of key operational indicators such as on-time rate, complaint rate, cost control, and order volume.
2、Team Building & Management：Responsible for the recruitment, training, daily management, and performance evaluation of supervisory specialists, building an efficient and professional supervision team. Optimize rider scheduling, dispatching, and team structure to enhance team stability and performance.
3、Quality & Safety Control：Establish and implement regular service quality inspections and safety audit mechanisms. Supervise riders’ service processes, traffic safety compliance, and equipment standards. Take management responsibility for major customer complaints and safety incidents, and ensure corrective actions are implemented and closed-loop.
4、Data-Driven Operations & Optimization：Conduct in-depth analysis of operational data reports, identify root causes of issues, and lead the development and implementation of improvement strategies (such as capacity allocation in key areas and optimization of SOPs for handling abnormal scenarios) to improve overall operational efficiency and regional performance.
5、Cost & Asset Management：Responsible for controlling operational costs within the assigned region (such as incentive costs and losses), and ensuring compliant use and proper management of rider equipment, station assets, and operational materials.
语言要求：Chinese-Mandarin (Good)