Officer, IT Service Delivery
PURPOSE OF POSITION:
The IT Service Delivery Officer is responsible for providing first-level technical support to end-users and ensuring the smooth operation of all IT-related services within the organization. The role includes handling technical troubleshooting for hardware, software issues, and service requests (tickets). And involves responsible for managing IT inventory and equipment such as desktops, laptops, desk phones, and printers to ensure they are functioning properly, do not disrupt business operations, and are available in stock.
Key Responsibilities
Service Management
• Act as the first point of contact for IT service requests received through the service desk, phone, remote support tools, email, or on-site support.
• Provide first and second-level technical support for desktops, laptops, printers, desk phones, operating systems, business applications, Microsoft 365, network connectivity, and user access issues.
• Install, configure, maintain, repair, and replace IT equipment such as desktops, laptops, printers, IP phones, network devices, peripherals, and other end-user technology.
• Create, modify, disable, and review user accounts, profiles, permissions, and password-related requests in accordance with company procedures and information security requirements.
• Manage and maintain accurate IT inventory records for all IT assets, including desktops, laptops, printers, IP phones, monitors, network devices, accessories, software, and licenses.
• Record and track IT asset assignment, movement, return, replacement, repair, disposal, warranty status, lifecycle status, and stock availability.
• Conduct regular physical inventory checks and asset verification to ensure inventory records match actual equipment in use.
• Coordinate with procurement, vendors, finance, and relevant departments for IT equipment purchasing, warranty claims, repair follow-up, and asset transferring.
• Support with staff onboarding and offboarding processes by preparing IT equipment, configuring accounts, collecting returned assets, and ensuring access is updated or removed on time.
• Assist in troubleshooting network-related issues including TCP/IP, LAN/WAN, Wi-Fi, IP configuration, cabling, printer connectivity, and basic network access problems.
• Documentation for incident report/trouble report related to the IT equipment faulty or problem and provide service improvement.
• Perform other related duties as assigned by the IT Service Delivery Supervisor or IT Manager.
语言要求：English (Good)
The IT Service Delivery Officer is responsible for providing first-level technical support to end-users and ensuring the smooth operation of all IT-related services within the organization. The role includes handling technical troubleshooting for hardware, software issues, and service requests (tickets). And involves responsible for managing IT inventory and equipment such as desktops, laptops, desk phones, and printers to ensure they are functioning properly, do not disrupt business operations, and are available in stock.
Key Responsibilities
Service Management
• Act as the first point of contact for IT service requests received through the service desk, phone, remote support tools, email, or on-site support.
• Provide first and second-level technical support for desktops, laptops, printers, desk phones, operating systems, business applications, Microsoft 365, network connectivity, and user access issues.
• Install, configure, maintain, repair, and replace IT equipment such as desktops, laptops, printers, IP phones, network devices, peripherals, and other end-user technology.
• Create, modify, disable, and review user accounts, profiles, permissions, and password-related requests in accordance with company procedures and information security requirements.
• Manage and maintain accurate IT inventory records for all IT assets, including desktops, laptops, printers, IP phones, monitors, network devices, accessories, software, and licenses.
• Record and track IT asset assignment, movement, return, replacement, repair, disposal, warranty status, lifecycle status, and stock availability.
• Conduct regular physical inventory checks and asset verification to ensure inventory records match actual equipment in use.
• Coordinate with procurement, vendors, finance, and relevant departments for IT equipment purchasing, warranty claims, repair follow-up, and asset transferring.
• Support with staff onboarding and offboarding processes by preparing IT equipment, configuring accounts, collecting returned assets, and ensuring access is updated or removed on time.
• Assist in troubleshooting network-related issues including TCP/IP, LAN/WAN, Wi-Fi, IP configuration, cabling, printer connectivity, and basic network access problems.
• Documentation for incident report/trouble report related to the IT equipment faulty or problem and provide service improvement.
• Perform other related duties as assigned by the IT Service Delivery Supervisor or IT Manager.
语言要求：English (Good)
职位要求
Years of Experience:
• A minimum of 3 years of experience in an IT Service Delivery/IT support or technical role.
Education:
• Bachelor’s degree in information technology, Computer Science, or a related field.
Essential Skills:
• Good knowledge of IT service management, helpdesk operations, incident handling, service request fulfilment, and SLA follow-up.
• Strong understanding of IT inventory and asset management, including asset tagging, assignment, movement, return, repair, disposal, warranty tracking, and stock control.
• Understanding of operation system Linux, Window Server, MacOS, Microsoft 365 and Domain hosting.
• Experience with Active Directory, File Server, GPO, DNS and DHCP and access permission support.
• Experience with Helpdesk system, GLPI, ServiceNow or Jira.
• Basic understand of network concepts, TCP/IP, LAN/WAN, Wi-Fi, and cabling.
• Understanding of endpoint security protection, antivirus status checking.
• Ability to troubleshoot and resolve technical issues.
• Basic knowledge of IT security principles.
• Excellent customer service skills.
• Ability to work both independently and as part of a team.
Computer’s program:
• Proficient in configuring and troubleshooting computer networks, with strong knowledge of commonly used software applications.
Languages:
• Good command of English communication skills.
Personal Qualification:
• Strong interpersonal and diplomatic skills with a focus on client interaction.
• Understanding of building operations and the ability to identify and report defects.
• Willing to work under pressure.
• Pro-active in a work-team.
• Ability to motivate.
• A minimum of 3 years of experience in an IT Service Delivery/IT support or technical role.
Education:
• Bachelor’s degree in information technology, Computer Science, or a related field.
Essential Skills:
• Good knowledge of IT service management, helpdesk operations, incident handling, service request fulfilment, and SLA follow-up.
• Strong understanding of IT inventory and asset management, including asset tagging, assignment, movement, return, repair, disposal, warranty tracking, and stock control.
• Understanding of operation system Linux, Window Server, MacOS, Microsoft 365 and Domain hosting.
• Experience with Active Directory, File Server, GPO, DNS and DHCP and access permission support.
• Experience with Helpdesk system, GLPI, ServiceNow or Jira.
• Basic understand of network concepts, TCP/IP, LAN/WAN, Wi-Fi, and cabling.
• Understanding of endpoint security protection, antivirus status checking.
• Ability to troubleshoot and resolve technical issues.
• Basic knowledge of IT security principles.
• Excellent customer service skills.
• Ability to work both independently and as part of a team.
Computer’s program:
• Proficient in configuring and troubleshooting computer networks, with strong knowledge of commonly used software applications.
Languages:
• Good command of English communication skills.
Personal Qualification:
• Strong interpersonal and diplomatic skills with a focus on client interaction.
• Understanding of building operations and the ability to identify and report defects.
• Willing to work under pressure.
• Pro-active in a work-team.
• Ability to motivate.
联系方式
- 👤 联系人：HR Department
- 📞 电话：HP/Telegram: 010 660 988
- 📍 地址：Vattanac Capital Tower – Level 8, # 66 Preah Monivong Bld, Sangkat Wat Phnom Khan Daun Penh, Phnom Penh, Kingdom of Cambodia
位置 / Google 地图
来源：网络 · 2026-08-13 17:07:19