Online Sales
** Job Purposes:
. Drive sales and customer satisfaction across our digital channels for coffee beans, syrups (Arkadia), milk, and fast‑moving products.
. Combines e‑commerce operations, customer service, and marketplace management to ensure orders are converted,
. Fulfilled, and supported smoothly across social platforms, marketplaces, and direct channels.
. Positive feedfack and provide good solution to customer via droping and charting response channel
** MAIN DUTIES AND RESPONSIBILITIES:
· Manage product listings, pricing, and promotions on the company website, Facebook Shop, Instagram Shopping, other relevant platforms.
· Respond to customer inquiries across chat, comments, email, and phone within SLA; resolve order issues, returns, refunds, and complaints with empathy and speed.
· Confirm orders, coordinate with warehouse and delivery partners, monitor fulfillment status, and ensure timely dispatch for fast‑moving SKUs.
· "Handle customer requests for store visits, pick‑ups, and B2B site visits; schedule appointments and brief retail staff on customer needs.
· Write clear product descriptions, upload images and videos, set SKUs and variants, and optimize listings for search and conversion.
· Implement flash sales, bundle offers, and marketplace campaigns; apply coupon codes and track promotional performance.
· Verify online payments, manage cash‑on‑delivery reconciliations, and liaise with finance for settlements and chargebacks.
· Track daily sales, conversion rates, cart abandonment, and customer feedback; produce weekly reports and recommend improvements.
· Collect and escalate product feedback to product and marketing teams; propose process changes to reduce returns and increase repeat purchases.
· Other tasks as assigned by line mangers/ CEO and Chairwomen.
语言要求：English (Good)
. Drive sales and customer satisfaction across our digital channels for coffee beans, syrups (Arkadia), milk, and fast‑moving products.
. Combines e‑commerce operations, customer service, and marketplace management to ensure orders are converted,
. Fulfilled, and supported smoothly across social platforms, marketplaces, and direct channels.
. Positive feedfack and provide good solution to customer via droping and charting response channel
** MAIN DUTIES AND RESPONSIBILITIES:
· Manage product listings, pricing, and promotions on the company website, Facebook Shop, Instagram Shopping, other relevant platforms.
· Respond to customer inquiries across chat, comments, email, and phone within SLA; resolve order issues, returns, refunds, and complaints with empathy and speed.
· Confirm orders, coordinate with warehouse and delivery partners, monitor fulfillment status, and ensure timely dispatch for fast‑moving SKUs.
· "Handle customer requests for store visits, pick‑ups, and B2B site visits; schedule appointments and brief retail staff on customer needs.
· Write clear product descriptions, upload images and videos, set SKUs and variants, and optimize listings for search and conversion.
· Implement flash sales, bundle offers, and marketplace campaigns; apply coupon codes and track promotional performance.
· Verify online payments, manage cash‑on‑delivery reconciliations, and liaise with finance for settlements and chargebacks.
· Track daily sales, conversion rates, cart abandonment, and customer feedback; produce weekly reports and recommend improvements.
· Collect and escalate product feedback to product and marketing teams; propose process changes to reduce returns and increase repeat purchases.
· Other tasks as assigned by line mangers/ CEO and Chairwomen.
语言要求：English (Good)
职位要求
· 2–4 years in e‑commerce, online sales, or customer success; experience with F&B or retail preferred.
· Hands‑on experience with Facebook/Instagram Shops, Shopee, Lazada, Shopify or similar platforms.
· Strong written and verbal communication in Khmer and English; calm problem solver with a customer‑first mindset.
· Comfortable with CMS/product upload, basic Excel, order management systems, and payment gateway basics.
· Able to manage multiple orders, campaigns, and customer threads simultaneously.
· Detail oriented, proactive, reliable, and able to work flexible hours during peak campaigns.
· Experience with CRM/BI tools, basic product pages, familiarity with logistics partners in Cambodia.
· Hands‑on experience with Facebook/Instagram Shops, Shopee, Lazada, Shopify or similar platforms.
· Strong written and verbal communication in Khmer and English; calm problem solver with a customer‑first mindset.
· Comfortable with CMS/product upload, basic Excel, order management systems, and payment gateway basics.
· Able to manage multiple orders, campaigns, and customer threads simultaneously.
· Detail oriented, proactive, reliable, and able to work flexible hours during peak campaigns.
· Experience with CRM/BI tools, basic product pages, familiarity with logistics partners in Cambodia.
联系方式
- 👤 联系人： Amory Recruitment
- 📞 电话：+855 93 95 22 66 / 077 95 22 66
- 📍 地址：Phnom Penh TK Roundabout Building #06, Floor 3, Street 289, Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh.
位置 / Google 地图
来源：网络 · 2026-08-13 17:07:10