Service Advisor

- Greet customers nicely and help them to use/buy service and Genuine Parts.
- Maximize customer traffic in workshop with high retention rate.
- Perform service reception with walk-around check and explain the jobs to be done with estimated price to customer.
- Use the system to find correct parts number and check parts stock availability.
- Prepare quotation for both parts and service.
- Conduct a quality check before delivery to make sure all jobs are done properly.
- Issue invoice for customers after completed repairing.
- Record lost sales for both parts and service availability.
- Perform delivery explanation to customers about all points of current repair done, invite them for next service, and assist customer to do Customer Satisfaction Index survey.
- Handle customers’ complaints based on fact.
- Conduct product proposal regularly to boost parts and labor sales.
- Do the follow up call to all pending product proposals and quotations and update the report to supervisor.
- Always follow hospitality service of our service standard to customer at all customer contact points.
- Perform other tasks assigned by supervisor.

语言要求：English (Good)