Export, Customer Service and Support
** Job purpose:
Customer Service Representative is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. These are typically routine requests with non-routine escalated as appropriate. Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
** Responsibilities:
Recording, Keeping and Reporting
- Accurately processes all inbound and outbound paperwork in a timely manner and necessary information required for customer work-orders, checking all orders for special requests and post inventory records. This includes confirming accuracy of information, reconciling between Company and customer systems. Any discrepancies are immediately identified and resolved per established
procedures.
- Maintains metrics, records and reports as required and ensures that inventory records are current and accurate. Prepares and maintains other records as required.
- Processes adjustments & produces accurate and timely invoices.
Resolving Customer Issues
- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Management (CRM) Data
- Maintains and builds upon a good working relationship with customers. Responds to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, efficient and timely manner. Reports customer feedback to management, including any signs of dissatisfaction.
- Acts as liaison between warehouse personnel and customers to resolve problems as they occur and ensures that accurate and complete information is conveyed to all concerned. Escalates problems as necessary and follows up when applicable.
Other Duties
- Other responsibilities may include phone duties, greeting visitors, scheduling, and other clerical duties as directed by superiors or management.
语言要求：English (Good)
Customer Service Representative is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. These are typically routine requests with non-routine escalated as appropriate. Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
** Responsibilities:
Recording, Keeping and Reporting
- Accurately processes all inbound and outbound paperwork in a timely manner and necessary information required for customer work-orders, checking all orders for special requests and post inventory records. This includes confirming accuracy of information, reconciling between Company and customer systems. Any discrepancies are immediately identified and resolved per established
procedures.
- Maintains metrics, records and reports as required and ensures that inventory records are current and accurate. Prepares and maintains other records as required.
- Processes adjustments & produces accurate and timely invoices.
Resolving Customer Issues
- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Management (CRM) Data
- Maintains and builds upon a good working relationship with customers. Responds to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, efficient and timely manner. Reports customer feedback to management, including any signs of dissatisfaction.
- Acts as liaison between warehouse personnel and customers to resolve problems as they occur and ensures that accurate and complete information is conveyed to all concerned. Escalates problems as necessary and follows up when applicable.
Other Duties
- Other responsibilities may include phone duties, greeting visitors, scheduling, and other clerical duties as directed by superiors or management.
语言要求：English (Good)
职位要求
** Qualification:
• Minimum of two (2) years customer service, inventory control, or accounting experience required
• Must have good communication and interpersonal skills
• Must be proficient in data entry
• Basic spreadsheet skills required
• Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
• Ability to write legibly
• Must have good math skills
• Ability to make decisions on customer acceptance based on past experience
• Above average verbal, writing, and grammar skills in English
• Must have attention to detail for continuous mental and visual attention
• Must be strong in customer focus
• Must act in a professional manner
• Must be able to maintain information as confidential
• Must be a team player
** Benefits
• Monthly Basic Salary
• Seniority
• 13th Month salary
• Annual Cash Bonus
• NSSF (Cover 100%)
• Health and Accident insurance from Forte (Cover spouse and children)
• Medical Claim
• Annual Health Check-up
• Opportunity to contribute to a global company's success.
• Fast-paced and engaging work environment.
• Compliance with Cambodian labor law.
• Access to global training opportunities (Prepared by Singaporeans)
• Minimum of two (2) years customer service, inventory control, or accounting experience required
• Must have good communication and interpersonal skills
• Must be proficient in data entry
• Basic spreadsheet skills required
• Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
• Ability to write legibly
• Must have good math skills
• Ability to make decisions on customer acceptance based on past experience
• Above average verbal, writing, and grammar skills in English
• Must have attention to detail for continuous mental and visual attention
• Must be strong in customer focus
• Must act in a professional manner
• Must be able to maintain information as confidential
• Must be a team player
** Benefits
• Monthly Basic Salary
• Seniority
• 13th Month salary
• Annual Cash Bonus
• NSSF (Cover 100%)
• Health and Accident insurance from Forte (Cover spouse and children)
• Medical Claim
• Annual Health Check-up
• Opportunity to contribute to a global company's success.
• Fast-paced and engaging work environment.
• Compliance with Cambodian labor law.
• Access to global training opportunities (Prepared by Singaporeans)
联系方式
- 👤 联系人：HR
- 📞 电话：+855 70 685 931
- 📍 地址：Floor 6th, SV 35 Building, No. 35, Mao Tse Toung Boulevard, Phum 9, Sangkat Boeung Keng Kang 1, Khan Boeung Keng Kang, Phnom Penh, 12302, Cambodia
位置 / Google 地图
来源：网络 · 2026-08-13 17:06:38