Program Manager
- Program Leadership and Strategy
- Provide strategic and operational leadership for the program department and contribute actively to the Leadership Team.
- Lead implementation of approved program plans and ensure activities meet organisational, donor and legal requirements.
- Contribute to strategic planning, program design, funding priorities, grant applications, donor reports and organisational communications.
- Ensure program commitments and reporting obligations are met within agreed timeframes.
- Identify, assess and manage program risks, escalating significant issues as required.
- Lead continuous improvement of program systems, practice, tools, procedures and guidance materials.
- Ensure program staff understand and comply with organisational policies, safeguarding requirements and relevant Cambodian laws.
- Represent Free To Shine in relevant forums and maintain positive relationships with government, schools, communities, NGOs and other stakeholders.
- Maintain confidentiality, ethical conduct and professional standards across all program activities.
- Safeguarding, Child Protection and Case Management
- Uphold Free To Shine’s Child Protection Policy, Code of Conduct and safeguarding procedures, including prevention of sexual exploitation, abuse and harassment.
- Ensure safeguarding concerns, child-protection concerns and serious incidents are identified, documented, managed and escalated appropriately.
- Promote safe, ethical, child-centred, strengths-based and rights-based practice across the team.
- Conduct field-visit observations and assessments to strengthen professional practice and service quality.
- Lead or support safety meetings and case conferences for complex or high-risk cases.
- Supervise effective case management for girls and families, including intake, assessment, risk assessment, safety planning, referrals, case planning, review, monitoring and closure.
- Provide professional guidance on complex cases and directly manage cases when required.
- Ensure case records, referrals and client information are accurate, confidential and completed in a timely manner.
- Conduct regular file and data-quality checks to strengthen compliance and practice.
- People Management and Team Development
- Lead, motivate and support a high-performing, respectful and collaborative program team.
- Conduct regular supervision, including quarterly satisfaction, progress and performance conversations with supervisees.
- Set clear work expectations, monitor performance, provide constructive feedback and address performance concerns promptly and fairly.
- Identify individual and team learning needs and facilitate relevant training, mentoring, coaching and professional development.
- Promote staff wellbeing, resilience, accountability, inclusion and respectful teamwork.
- Community Engagement and Partnerships
- Build and maintain effective relationships with schools, local authorities, Commune Committees for Women and Children, community leaders, service providers, NGOs and networks.
- Strengthen coordination and safe referral pathways with government and community-based service providers.
- Support the delivery of community engagement, child-protection awareness, women’s leadership and trafficking-prevention activities.
- Ensure required engagement and coordination visits with authorities, schools and community structures are completed.
- Prepare the annual Authority Report and other required program information on time.
- Promote community ownership of child safety, girls’ education, gender equity and trafficking prevention.
- Planning, Budgeting, Monitoring and Reporting
- Lead annual and quarterly program planning with the Country Director and program team.
- Manage program budgets, monitor expenditure and ensure resources are used efficiently, ethically and in accordance with financial procedures and delegated authority.
- Work with finance and operations staff to plan procurement and ensure resources are available for program delivery.
- Ensure assistance provided to girls and families is distributed fairly, safely, transparently and in accordance with program criteria.
- Lead implementation and improvement of monitoring, evaluation, accountability and learning (MEAL) systems.
- Ensure program data is accurate, secure, analysed and reported on time.
- Monitor progress against objectives, indicators, targets and performance measures.
- Facilitate reflection and learning to identify challenges, adapt approaches and improve delivery.
- Ensure timely, accurate and evidence-based reports for management, donors, authorities and other stakeholders.
- Maintain program documentation, including work plans, budgets, risk registers, reports, training records, partnership records and case-management oversight records.
- Support evaluations, audits, reviews and other quality-assurance processes
- Undertake other reasonable duties as directed by the Country Director or Leadership Team.
联系方式
- 👤 联系人：Free To Shine
- ✉️ 邮箱：operations@freetoshine.org
- 📍 地址：Group 4, Treang, Sla Kram Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia
位置 / Google 地图
来源：网络 · 2026-10-06 08:10:01