Senior Customer Service, Documentation & Customer Service
- Handle export/ import shipments from/ to Cambodia according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.
- Receiving booking requests/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.
- Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.
- Tracing/ updating and coordinating with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
- Follow up process of transportation, handle the information and solve situations.
- Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.
- Have good knowledge about services information to provide best service to Customers.
- Solve problems with Airlines, Carriers, oversea Agents, Customers.
- Input all required data on the system and maintain it.
- Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
- Doing additional tasks of a leader that is assigned by Supervisor or Manager.
联系方式
- 👤 联系人：Ben Line Integrated Logistics (Cambodia)
- 📞 电话：023 222 673
- ✉️ 邮箱：ratana.seng@benline.com
- 📍 地址：Ground Floor, Regency Complex B, Unit #2-3-4B/79, Street 205, Sangkat Tumnob Tuek, Khan Boeng Keng Kang, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-08-14 08:13:50