Centre Manager, Midwife Centre, and Cashier and Receptionist Intern
- Centre operations and administration
- Ensure the centre adheres to the MSIC centre operations manual, policies and procedures which includes finance, stock and product quality management, client information management and client data privacy.
- Work with the MSIC support office team in Phnom Penh, including finance, procurement, IT and marketing to implement and/or manage related activities
- Manage centre costs including daily/weekly/monthly expenses, medical supplies, and other relevant costs.
- Ensure the centre adheres to MSIC stock management systems and processes.
- Ensure centre materials, furniture and equipment are well maintained and calibrated regularly.
- Manage, monitor and submit required reports to health financing partners including public and private health insurance companies.
- Conduct monthly meetings to discuss centre operations, performance and clinical quality following the terms of reference and agenda set by the MSIC clinical and operations team.
- Performance management
- Ensure the centre achieves key performance indicators (KPIs) in accordance with the MSIC annual business plan
- Review and monitor progress against each KPI and address any underperformance by implementation of and monitoring of corrective action plans
- Understand and analyze information using the MSIC client-information system and make informed decisions to improve centre performance
- Discuss performance and action plans with the centre team during the centre monthly meeting
- Implement and monitor activities as per annual centre plan
- Clinical quality
- Ensure that centre service delivery adheres to all MSI, MSIC and Royal Government of Cambodia’s policies, guidelines and clinical standards.
- Fully understand and be familiar with the content and application of each MSI/MSIC policy and guideline
- Ensure the centre scores adequately during its internal and external clinical quality assessments, including making sure action plans from assessments are completed on time.
- Report and manage clinical incidents in accordance with the MSI Incident Management policy and guidelines.
- Review and discuss the MSI/MSIC clinical quality assessment checklist with the centre staff regularly
- Conduct spot checks with centre staff based on the clinical quality assessment checklist
- Work with the MSIC Clinical Team to implement new guidelines, making sure that all centre teams are aware of any new protocols, memos and information and comply accordingly
- Provide technical support and training to centre staff in accordance with MSI/MSIC clinical policies and guidelines
- Client-centred care
- Ensure clients receive accessible, affordable, quality assured, confidential, non-judgmental, ethical and comprehensive safe abortion care, contraception and other sexual and reproductive health services.
- Always ensure positive client experiences at the point of service delivery
- Ensure the centre ‘look and feel’ compiles to MSI guidelines and the centre is kept tidy and well maintained
- Implement and monitor client feedback mechanism and respond to/manage feedback/complaints immediately or as per agreed timeline.
- Provide services based on the need and client flow
- Marketing
- Work with the MSIC marketing team to develop a centre marketing plan to increase awareness and service uptake among potential and existing clients
- Implement and monitor activities as per marketing plan. Raise new ideas and innovative marketing activities not included in the plan with MSIC
- Conduct market assessments regularly. Know and understand your competitors and observe trends in your coverage area
- Build and maintain partnerships with government and other relevant stakeholders
- HR and staff management
- Develop OGSMs (objectives, goals, strategies and measures) for the clinic annually
- Develop OGSMs for each staff. Monitor progress and review individual performance regularly
- Manage centre teams to carry out day-to-day clinic activities and service delivery.
- Ensure clinic staff have updated/valid medical licenses/certificates
- Train clinic staff on relevant topics such as cross-selling, client-centred care, communication skills and other technical and non-technical areas
- Ensure clinic staff understand and follow MSIC policies
- Ensure roster system is being implemented effectively
联系方式
- 👤 联系人：Marie Stopes International Cambodia
- 📞 电话：017 654 779
- ✉️ 邮箱：hrd@mariestopes.org.kh
- 📍 地址：Phnom Penh Centre, Building F, 1st Floor, Sothearos Boulevard, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-09-04 08:12:36