Operations Manager
- Internal Operations Management
- Oversee and coordinate the company's day-to-day internal operational activities.
- Ensure operational processes are clearly defined, properly implemented, and consistently followed.
- Coordinate operational activities across relevant departments and functions.
- Monitor operational resources and ensure effective utilization.
- Identify operational issues and coordinate timely resolution.
- . Policy, SOP & Workflow Management
- Develop, review, implement, and maintain operational policies, SOPs, procedures, and workflows.
- Ensure employees understand and follow approved procedures.
- Monitor SOP implementation and identify gaps or areas for improvement.
- Maintain proper operational documentation and records.
- Ensure changes to processes are properly communicated and implemented.
- Regulatory Compliance & Governance
- Ensure internal operations comply with applicable regulatory requirements, Trust Regulator requirements, and company policies.
- Coordinate with Legal & Compliance on operational compliance matters.
- Support the implementation of corporate governance and internal control requirements.
- Ensure appropriate operational records and supporting documentation are maintained.
- Escalate significant compliance or operational issues to Management and relevant functions.
- Operational Risk & Internal Controls
- Identify, assess, and monitor operational risks.
- Recommend and implement appropriate controls to reduce operational risks.
- Monitor control effectiveness and follow up on identified weaknesses.
- Support incident reporting, investigation, corrective actions, and preventive actions.
- Promote a culture of accountability, control, and risk awareness.
- Reporting & KPI Management
- Prepare regular operational reports for Management.
- Develop and maintain operational KPI dashboards.
- Monitor operational performance against agreed targets.
- Analyze operational data and identify trends, gaps, and improvement opportunities.
- Provide Management with clear recommendations based on operational performance.
- Process Improvement & Digitalization
- Lead and coordinate continuous improvement initiatives.
- Apply structured improvement methods such as PDCA, Lean, and Kaizen where appropriate.
- Identify inefficient, duplicated, or manual processes and recommend improvements.
- Support digitalization and automation of operational processes.
- Measure the effectiveness of implemented improvements.
- Cross-Functional Coordination
- Coordinate with Finance, Legal & Compliance, Business Development, and other relevant functions on operational matters.
- Ensure effective communication and handover between departments.
- Coordinate with external stakeholders when required.
- Follow up on cross-functional action items and ensure timely completion.
- Audit & Control Support
- Support internal and external audits.
- Coordinate the preparation of required documents, records, and operational evidence.
- Follow up on audit findings and corrective action plans.
- Monitor the implementation of agreed corrective and preventive actions.
- Office Administration & Resources
- Oversee general operational administration and office resources.
- Ensure appropriate systems, facilities, documents, and resources are available for effective business operations.
- Monitor operational expenses and resource utilization where applicable.
- Ensure appropriate administrative controls are maintained.
- Service Quality
- Monitor operational service quality and efficiency.
- Identify service delivery issues and coordinate improvements.
- Support the development of service standards and customer-focused processes.
- Promote professional, timely, accurate, and reliable service delivery.
联系方式
- 👤 联系人：HR Department of X Trust Co., Ltd
- 📞 电话：078 626 276
- ✉️ 邮箱：timbunara27@gmail.com
- 📍 地址：DBC office building 8th floor, office A5, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-09-03 08:32:25