Head of Customer Service
- CUSTOMER SUPPORT
- Serve as the primary point of contact for parents, students, and visitors, ensuring prompt and professional responses to inquiries.
- Manage and resolve complaints effectively, escalating issues to the appropriate department or leadership team when necessary.
- Ensure all communication channels, including phone, email, and in-person interactions, are handled with professionalism and efficiency.
- COMMUNICATION MANAGEMENT
- Coordinate and oversee communication between the school and parents, ensuring clarity and consistency.
- Manage newsletters, updates, and notices to inform the school community about events, policies, and other important matters.
- Develop and maintain FAQs or resources to address common concerns.
- OPERATION EFFICIENCY
- Supervise the front office team to ensure seamless daily operations and a welcoming environment.
- Maintain accurate records of interactions and resolutions, using CRM systems or similar tools.
- Coordinate parent-teacher conferences, open house events, and other school-related activities.
- PARENT AND COMMUNITY ENGAGEMENT
- Foster a positive relationship with parents and other stakeholders by organizing engagement events and feedback sessions.
- Collaborate with the admissions team to assist prospective families, ensuring a smooth onboarding experience.
- Monitor and analyze feedback to recommend improvements to customer service processes and school policies.
- TEAM LEADERSHIP
- Train, mentor, and supervise the customer service team to meet high performance and service standards.
- Conduct regular team meetings to address concerns, share updates, and strategize improvements.
- EXPECTED OUTCOMES
- Establish high standards of customer service, ensuring prompt and professional responses to inquiries and effective complaint resolution.
- Manage clear communication with parents and stakeholders, distributing informative updates and newsletters. I
- Supervise the front office team to ensure operational efficiency and maintain accurate records of interactions.
- Organize engagement events to foster relationships with parents and facilitate a smooth onboarding experience for new families.
- Monitor feedback to identify improvement areas in customer service processes and implement necessary changes.
- Train and mentor, the customer service team, promoting a positive workplace environment and upholding school values in all interactions.
联系方式
- 👤 联系人：Forest Hill International School
- 📞 电话：017 388 884
- ✉️ 邮箱：info@foresthillschool.edu.kh
- 📍 地址：#50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-08-28 08:32:18