Market Development Executive
- Customer Development
- Research and identify potential travel agencies, tour operators, corporate customers, schools, associations, and other business partners.
- Build and maintain an updated database of potential and existing customers.
- Contact potential customers by phone, email, Telegram, WhatsApp, Facebook, LinkedIn, and other appropriate channels.
- Arrange meetings and visit customers regularly in Phnom Penh.
- Introduce the company, destinations, tour programs, travel services, and cooperation policies.
- Develop new B2B customers and generate qualified sales opportunities.
- Follow up with customers after meetings and maintain regular communication.
- Market Expansion
- Study the Cambodian outbound tourism market and identify new business opportunities.
- Collect information about customer demand, popular destinations, travel seasons, group sizes, budgets, and purchasing behavior.
- Identify travel agencies organizing outbound tours from Cambodia to Vietnam, Thailand, China, Korea, Singapore, Malaysia, Indonesia, and other destinations.
- Recommend suitable travel products and sales strategies for the Cambodian market.
- Monitor competitors, market prices, promotional activities, and new tourism trends.
- Support the company in expanding its business network throughout Cambodia.
- Customer Visits and Relationship Management
- Prepare a weekly customer visit plan.
- Visit travel agencies and potential partners according to the approved schedule.
- Present company profiles, tour programs, rate sheets, brochures, and promotional materials.
- Build professional and long-term relationships with decision-makers.
- Record customer feedback, requirements, concerns, and future travel plans.
- Provide timely follow-up after every customer visit.
- Maintain good relationships with existing customers and encourage repeat business.
- Sales Support
- Receive customer inquiries and coordinate with the company’s sales and operations teams.
- Collect complete information about travel dates, destinations, group size, hotels, transport, meals, guides, and other services.
- Support the preparation and follow-up of quotations and tour proposals.
- Follow up on pending inquiries and encourage customers to confirm bookings.
- Assist with payment follow-up when necessary.
- Support customers before, during, and after the tour.
- Report customer complaints or service issues to management immediately.
- Reporting
- Submit daily reports on customer calls, meetings, visits, inquiries, and follow-up activities.
- Submit a weekly market development report.
- Maintain accurate customer records in the company’s CRM or reporting system.
- Report customer needs, competitor activities, market changes, and business opportunities.
- Provide photos, meeting notes, business cards, and other evidence of customer visits when required.
- KEY PERFORMANCE INDICATORS
- Number of new potential customers added to the database.
- Number of customer calls, follow-up activities, customer visits, and face-to-face meetings.
- Number of qualified inquiries and new active travel agency partners.
- Number and value of confirmed bookings, revenue, and profit generated. Quality and accuracy of daily and weekly reports.
- Customer relationship quality and compliance with company procedures.
- INDICATIVE MONTHLY TARGETS
- Contact at least 100 potential customers.
- Visit at least 40-60 customers.
- Develop at least 10 qualified business opportunities.
- Generate new inquiries and confirmed bookings according to monthly company targets.
联系方式
- 👤 联系人：Victoria Tour Cambodia
- 📞 电话：069 969 676
- ✉️ 邮箱：sales45@victoriatour.com
- 📍 地址：Chong Kaosour, Svay Dankum Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia
位置 / Google 地图
来源：网络 · 2026-08-15 21:37:46