Front Office Executive (Chinese Speaking)

Oxley Worldbridge Asset Management (Cambodia) Co., Ltd is a joint venture between Singapore-based

The key responsibilities of Front Office Executive include but are not limited to:

• Ensure the smooth operation of Front Office and Concierge services to maximize guest comfort.
• Participates in training of all Front Office and Concierge activities.
• Checks guests in and out of the hotel/apartment/office; including groups and organized tours.
• Meet and follow-up guest requests as per arrival and departure lists to ensure guests’ comfort.
• Monitors the registration against in-house guests; Daily screening and checks.
• Ensure all duties are completed in a timely and organized manner. (I.e. VIP list, arrivals, blocking rooms, in house bucket); communicates information to the associated departments.
• Resolves guest and associate complaints and issues.
• Communicates clearly with Duty Manager of daily regime at the Front Desk.
• Will include rotation for night duties (Night Audits and Front Desk operations).
• Understands the need and willingness to work in other related departments during peak periods as required (i.e. Housekeeping and Reservation).
• Maintain professional business confidentiality.