Branch Manager

his role is responsible for leading and running the branch’s business to achieve outstanding results including the delivery of branch sales targets for products and sales referrals. The incumbent will drive superior branch performance through the provision of excellent services and ensures customer transactional and sales needs are identified and met.
*Main Duties
- Manage the branch’s business to deliver outstanding results in all areas including
deposit and loan growth, revenue growth, productivity, and branch profit
Identify business growth opportunities, propose action plans and implement marketing
activities to capture the business;
- Lead the team to develop and build client networks and maintain a good relationship to
increase the business;
- Understand customer’s financial circumstances and propose the products and services to
meet the needs Provide regular coaching to staff to ensure continuous improvement in the
delivery of customer services;
- Proactively identify and address areas of customer dissatisfaction, follow up and
resolve customer complaints;
- Monitor competitors’ activities, report and make recommendations;
- Work closely with compliance team to drive and support adequate training to ensure all
staff are aware of bank policies, risk management and compliance requirements;
- Coach, lead and empower the team to achieve best performance and maintain an open,
honest and satisfying team work environment;
语言要求：English (Good)