Head of IT and Software Development

JOB PURPOSE
This role will involve project oversight, operational integrity, and the Service Desk; it maintains the operational integrity of the technologies and services provided. The Information Technology Manager will consult with management to analyze computer system needs for management information and functional operations, determine the scope and priorities of projects, and discuss system capacity and equipment acquisitions; recommend and develop plans for systems development and operations, hardware and software purchases, budget, and staffing.

DUTIES AND RESPONSIBILITIES

• Work with our internal business associates to understand the best technology investments to address their processes and concerns.
• Create documentation to address business requirements based on the viewpoints of each department in the workplace.
• Translate business requirements to technology plans and budgets
• Review vendor products and services to ensure all technologies properly integrate together
• Responsible for the successful transition of the project to operations
• Manage the IT System & Network Administration team and IT Tech Support Team to make sure all IT systems are functioning well and the team promptly response to the need of our users.
• Develop processes for problem management and resolution that can return services to normal without delay
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Develops and implements design, configuration, installation, and maintenance of network hardware, software, and telecommunications services.
• Complete ownership of additions, deletions and major modifications to the supporting infrastructure including:
o Windows Active Directory Infrastructure
o Exchange 2013 server
o QuickBooks Infrastructure
o Firewalls and Switching environment
o Mobile Device Management system
o PBX Phone System
o Biometric and DVR systems
o Backup and restore systems
o Development, testing and staging environments for software development
• Oversee all Tech Support activities including:
o Interaction with users to help resolve IT-related issues and provide answers in a timely manner
o Development and maintenance of infrastructure to host centralized system management tools.
o Research, procurement, installation, configuration, analysis, and debugging of peripherals such as printers, scanners, keyboards, etc.
o Perform complex diagnostics and resolve networking, hardware, and software problems
o Inventory management of all equipment and software licenses

语言要求：English (Good)