Senior IT Manager

Purpose of the Job:
Responsible and accountable for entire computer systems of Starbucks Office and Stores. Leading
team member and mange outsource vendor servicing performance to ensuring overall system
functionalities are working properly. Consolidate and determine the applications and functions as per
the business requirement and trend of growth as well as the budgeting and spending monitoring.

* KEY Accountabilities:
• Strategic Planning & Implementation:
- Managing information technology and computer systems
- Plan, organize, control and evaluate IT and electronic data operations
- Manage annual budget and ensure cost effectiveness
• Operation Management
- Manage IT staff such as recruiting, coaching and determining job expectations.
- Communicate with various business departments for technical related.
- Design, develop, implement and coordinate systems, policies and procedures
• Business Development
- Design, develop, implement and support for new
functionalities as per business requirement.
• Business Partnerships
- Ensure IT compliance with Group Standard and execute the procedure of system operations.
- Align with regional solutions and implementation.
- Manage service vendor performance and determine
service level and KPI.
• Customer Service
- Periodically review and enhance customer related touch points to provide updated and user-friendly solution as per market trend.
• Project/ Event Management
- Proper arrange and plan on the new change request
on system which requested by users
• Staff Supervision & Development
- Provide training and coaching on systems operations
and processes for all computer users.
• Administration & Operational Tasks
- Responsible for the documentation update and procurement compliance.
• Others
语言要求：English (Good)