IT Manager
The IT Manager reports directly to the IT Director and is responsible for managing the daily IT operations across the Group's hotels and resorts, malls, night clubs, and corporate office. The role ensures that all IT infrastructure, business applications, networks, and end-user services operate efficiently, securely, and reliably to support business operations.
The IT Manager leads the IT support team, manages operational vendors, monitors service performance, and ensures IT services meet business requirements while supporting continuous improvement initiatives.
1. IT Operations Management
• Manage daily IT operations across all business units.
• Ensure high availability of critical business systems.
• Monitor system performance and resolve operational issues.
• Maintain IT operational documentation and standard procedures.
2. Infrastructure & Network Management
• Manage network infrastructure, servers, storage, Wi-Fi, Internet connectivity, CCTV, and backup systems.
• Ensure infrastructure availability, performance, and security.
• Coordinate preventive maintenance and hardware replacement.
• Monitor server room environments and network health.
3. Business Systems Management
Manage the operation and support of:
• Property Management System (PMS)
• Point of Sale (POS)
• Hotel Telephone System (IP-PBX)
• Parking System
• Email System
• Website hosting and operational support
4. Technical Support
• Lead the Helpdesk team.
• Ensure incidents and service requests are resolved within agreed service levels.
• Support users across hotels, resorts, malls, night clubs, and corporate office.
• Minimize system downtime through proactive monitoring.
5. Vendor & Asset Management
• Coordinate IT vendors and service providers.
• Manage operational vendor activities and maintenance schedules.
• Oversee IT asset inventory and lifecycle.
• Support procurement by recommending suitable IT equipment.
6. Cybersecurity & Compliance
• Ensure operating systems and applications receive regular updates and security patches.
• Monitor backups and recovery readiness.
• Enforce IT policies, standards, and security procedures.
7. Team Leadership
• Supervise and coach IT staff.
• Assign daily operational tasks.
• Monitor team performance and productivity.
• Develop staff technical skills and service quality.
8. Reporting
Prepare regular reports including:
• Helpdesk performance
• System availability
• Infrastructure status
• Guest Wi-Fi performance
• Major incidents
• Outstanding issues
• IT asset status
• Vendor performance
9. Continuous Improvement
• Recommend improvements to increase operational efficiency.
• Participate in system implementations and technology upgrades.
语言要求：English (Good)
The IT Manager leads the IT support team, manages operational vendors, monitors service performance, and ensures IT services meet business requirements while supporting continuous improvement initiatives.
1. IT Operations Management
• Manage daily IT operations across all business units.
• Ensure high availability of critical business systems.
• Monitor system performance and resolve operational issues.
• Maintain IT operational documentation and standard procedures.
2. Infrastructure & Network Management
• Manage network infrastructure, servers, storage, Wi-Fi, Internet connectivity, CCTV, and backup systems.
• Ensure infrastructure availability, performance, and security.
• Coordinate preventive maintenance and hardware replacement.
• Monitor server room environments and network health.
3. Business Systems Management
Manage the operation and support of:
• Property Management System (PMS)
• Point of Sale (POS)
• Hotel Telephone System (IP-PBX)
• Parking System
• Email System
• Website hosting and operational support
4. Technical Support
• Lead the Helpdesk team.
• Ensure incidents and service requests are resolved within agreed service levels.
• Support users across hotels, resorts, malls, night clubs, and corporate office.
• Minimize system downtime through proactive monitoring.
5. Vendor & Asset Management
• Coordinate IT vendors and service providers.
• Manage operational vendor activities and maintenance schedules.
• Oversee IT asset inventory and lifecycle.
• Support procurement by recommending suitable IT equipment.
6. Cybersecurity & Compliance
• Ensure operating systems and applications receive regular updates and security patches.
• Monitor backups and recovery readiness.
• Enforce IT policies, standards, and security procedures.
7. Team Leadership
• Supervise and coach IT staff.
• Assign daily operational tasks.
• Monitor team performance and productivity.
• Develop staff technical skills and service quality.
8. Reporting
Prepare regular reports including:
• Helpdesk performance
• System availability
• Infrastructure status
• Guest Wi-Fi performance
• Major incidents
• Outstanding issues
• IT asset status
• Vendor performance
9. Continuous Improvement
• Recommend improvements to increase operational efficiency.
• Participate in system implementations and technology upgrades.
语言要求：English (Good)
职位要求
• Minimum 5 years of experience in IT infrastructure, systems administration, or IT operations.
• At least 3 years in a supervisory or management role.
• Experience supporting multi-site operations is highly preferred.
• Hospitality, retail, or commercial property experience is an advantage.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making ability.
• Ability to prioritize multiple operational issues.
• Good vendor management and negotiation skills.
• Good communication skill in English.
• Strong knowledge of IT Technical Knowledge
• At least 3 years in a supervisory or management role.
• Experience supporting multi-site operations is highly preferred.
• Hospitality, retail, or commercial property experience is an advantage.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making ability.
• Ability to prioritize multiple operational issues.
• Good vendor management and negotiation skills.
• Good communication skill in English.
• Strong knowledge of IT Technical Knowledge
联系方式
- ✉️ 邮箱：career@eht.com.kh
- 📍 地址：null null
位置 / Google 地图
来源：网络 · 2026-09-02 08:32:52