General Manager (GM)

Job Summary:
The General Manager (GM) is responsible for owning day-to-day operations and execution of the company. This role translates the CEO’s vision and directives into action, accountability, and results. The GM oversees staff, manages daily workflows, enforces standards, and ensures the business runs efficiently without constant CEO involvement.

This is a hands-on leadership role, not just oversight. The GM must be decisive, operationally sharp, and accountable for outcomes.

* Core Responsibilities
1. Operations & Execution
- Execute all strategic and operational directives issued by the CEO
- Oversee day-to-day business operations across e-commerce, fulfillment, customer service, and internal workflows
- Ensure tasks are completed on time, to standard, and with accountability
- Identify operational bottlenecks and proactively solve them before escalation

2. Team & Staff Management
- Manage, supervise, and hold staff accountable for performance and deliverables
- Assign tasks, set priorities, and ensure workload balance
- Enforce company SOPs, policies, and performance standards
- Conduct regular check-ins, performance reviews, and corrective actions when needed
- Act as the primary point of contact between staff and CEO

3. Process & Systems
- Implement and improve internal systems (SOPs, workflows, reporting structures)
- Ensure consistency across operations, platforms, and team execution
- Document processes so the business can scale without chaos

4. Performance & Reporting
- Track daily, weekly, and monthly operational KPIs
- Provide clear, concise reports to the CEO (issues, wins, risks, action plans)
- Escalate problems with solutions, not excuses
- Decision-Making Authority
- Make operational decisions within defined boundaries without needing constant approval
- Protect the CEO’s time by handling execution, follow-ups, and internal problem-solving
语言要求：English (Good)