Customer Service, Senior Executive
• Customer Service
- Handle customer inquiries via phone, email, chat, or other communication channels regarding
shipments, delivery status, rates, and service offerings
- Process customer orders, bookings, and shipment documentation accurately and timely
(handling ~50 job files per month)
- Prepare and verify logistics-related documents such as delivery orders, invoices, and
shipment reports
- Coordinate with internal & external parties to ensure smooth shipment flow
- Track and monitor shipment status; proactively update customers on delays, changes, or
issues
- Resolve customer complaints, claims, and service issues professionally and efficiently
- Maintain accurate customer and shipment records in internal systems
- Ensure compliance with company procedures and service standards
- Support continuous improvement initiatives to enhance customer experience
语言要求：English (Good)
- Handle customer inquiries via phone, email, chat, or other communication channels regarding
shipments, delivery status, rates, and service offerings
- Process customer orders, bookings, and shipment documentation accurately and timely
(handling ~50 job files per month)
- Prepare and verify logistics-related documents such as delivery orders, invoices, and
shipment reports
- Coordinate with internal & external parties to ensure smooth shipment flow
- Track and monitor shipment status; proactively update customers on delays, changes, or
issues
- Resolve customer complaints, claims, and service issues professionally and efficiently
- Maintain accurate customer and shipment records in internal systems
- Ensure compliance with company procedures and service standards
- Support continuous improvement initiatives to enhance customer experience
语言要求：English (Good)
职位要求
• Diploma in any field is required; Bachelor’s degree is an advantage.
• Minimum 3 years of working experience in Customer Service in logistics, freight forwarding,
shipping, or supply chain industry
• Good understanding of logistics processes (transportation, import/ export operations)
• Ability to handle customer issues professionally under pressure
• Proficient in MS Office (Excel, Word, Outlook); experience with logistics systems is a plus
• Good English reading and writing skills (good speaking ability is an advantage)
• Customer-oriented mindset with attention to detail
Skills & Competencies
• Customer service and problem-solving skills
• Time management and prioritization skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Minimum 3 years of working experience in Customer Service in logistics, freight forwarding,
shipping, or supply chain industry
• Good understanding of logistics processes (transportation, import/ export operations)
• Ability to handle customer issues professionally under pressure
• Proficient in MS Office (Excel, Word, Outlook); experience with logistics systems is a plus
• Good English reading and writing skills (good speaking ability is an advantage)
• Customer-oriented mindset with attention to detail
Skills & Competencies
• Customer service and problem-solving skills
• Time management and prioritization skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
联系方式
- ✉️ 邮箱：mom@ovlog.com
- 🌐 网站：https://www.pheegroup.com/
- 📍 地址：#A-11 (Airway Complex), Russian Blvd, Sangkat Kakab, Khan Posenchay, Phnom Penh, Kingdom of Cambodia.
位置 / Google 地图
来源：网络 · 2026-08-20 21:39:13