Senior IT Support
We are seeking a Senior IT Support professional to support the IT Manager on more advanced technical operations, systems administration, and second-level troubleshooting across the hotel's IT infrastructure. This role handles escalated issues beyond the IT Officer's scope, leads testing and validation of business-critical systems, and provides day-to-day technical guidance to the IT Officer, all in line with Hotel brand technology standards.
WHAT YOU WILL DO:
Pre-Opening Support
• Assist the IT Manager with more complex configuration tasks, including server setup, PMS/POS integration, and network security configuration.
• Lead testing and validation of critical systems (PMS, POS, CRS interface) before go-live.
• Support the pre-opening rollout of Wyndham brand technology systems, ensuring configurations meet brand requirements.
• Guide and support the IT Officer during pre-opening system setup activities.
• Assist with technical documentation of systems and configurations.
Day-to-Day Senior IT Support
• Handle escalated technical issues from the IT Officer and hotel staff that require advanced troubleshooting.
• Perform server, network, and system administration tasks, including user management, backups, and security patching.
• Monitor system performance, security logs, and network health.
• Provide second-level support for PMS/POS systems and coordinate with vendors where needed.
• Support the IT Manager with technical evaluations and vendor coordination on more complex issues.
Systems & Network Administration
• Manage servers, network switches, firewalls, and Wi-Fi controllers.
• Implement and maintain data backup and disaster recovery routines.
• Support cybersecurity measures, including antivirus, firewall rules, and PCI-DSS compliance items.
• Conduct periodic system health checks and capacity planning.
Team Support & Mentorship
• Provide day-to-day technical guidance and mentorship to the IT Officer.
• Assist in training hotel staff on more complex system features as needed.
• Support the IT Manager in coordinating on-site IT vendor and contractor activities.
Documentation & Compliance
• Maintain detailed technical documentation, network diagrams, and system configurations.
• Ensure compliance with Wyndham brand IT and cybersecurity standards.
• Support internal and brand audits related to IT systems and data security.
语言要求：English (Good)
WHAT YOU WILL DO:
Pre-Opening Support
• Assist the IT Manager with more complex configuration tasks, including server setup, PMS/POS integration, and network security configuration.
• Lead testing and validation of critical systems (PMS, POS, CRS interface) before go-live.
• Support the pre-opening rollout of Wyndham brand technology systems, ensuring configurations meet brand requirements.
• Guide and support the IT Officer during pre-opening system setup activities.
• Assist with technical documentation of systems and configurations.
Day-to-Day Senior IT Support
• Handle escalated technical issues from the IT Officer and hotel staff that require advanced troubleshooting.
• Perform server, network, and system administration tasks, including user management, backups, and security patching.
• Monitor system performance, security logs, and network health.
• Provide second-level support for PMS/POS systems and coordinate with vendors where needed.
• Support the IT Manager with technical evaluations and vendor coordination on more complex issues.
Systems & Network Administration
• Manage servers, network switches, firewalls, and Wi-Fi controllers.
• Implement and maintain data backup and disaster recovery routines.
• Support cybersecurity measures, including antivirus, firewall rules, and PCI-DSS compliance items.
• Conduct periodic system health checks and capacity planning.
Team Support & Mentorship
• Provide day-to-day technical guidance and mentorship to the IT Officer.
• Assist in training hotel staff on more complex system features as needed.
• Support the IT Manager in coordinating on-site IT vendor and contractor activities.
Documentation & Compliance
• Maintain detailed technical documentation, network diagrams, and system configurations.
• Ensure compliance with Wyndham brand IT and cybersecurity standards.
• Support internal and brand audits related to IT systems and data security.
语言要求：English (Good)
职位要求
• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., Network+/Security+, Microsoft, Cisco CCNA) are an advantage.
• Minimum 4–6 years of IT support/systems administration experience, ideally in hospitality or a similarly service-oriented, multi-system environment.
• Experience with hotel PMS/POS systems strongly preferred.
• Strong knowledge of network administration, server management, and system security.
• Solid understanding of hotel PMS/POS systems and integrations.
• Working knowledge of data backup, disaster recovery, and PCI-DSS practices.
• Strong troubleshooting and problem-solving skills for complex technical issues.
• Good communication and mentoring skills.
• Proactive and technically strong, able to work independently on complex issues.
• Patient and effective mentor for junior team members.
• Calm under pressure when resolving critical system issues.
• Flexible to work shifts and be on call for urgent technical escalations.
• Minimum 4–6 years of IT support/systems administration experience, ideally in hospitality or a similarly service-oriented, multi-system environment.
• Experience with hotel PMS/POS systems strongly preferred.
• Strong knowledge of network administration, server management, and system security.
• Solid understanding of hotel PMS/POS systems and integrations.
• Working knowledge of data backup, disaster recovery, and PCI-DSS practices.
• Strong troubleshooting and problem-solving skills for complex technical issues.
• Good communication and mentoring skills.
• Proactive and technically strong, able to work independently on complex issues.
• Patient and effective mentor for junior team members.
• Calm under pressure when resolving critical system issues.
• Flexible to work shifts and be on call for urgent technical escalations.
联系方式
- 📞 电话：+855 70887575
- ✉️ 邮箱：wyndhamgardenphnompenh@gmail.com
- 📍 地址：Phnom Penh #50, St. 322 Sangkat Boeung Keng Kang 1, Khan Boeung Keng Kang Phnom Penh, 120104
位置 / Google 地图
来源：网络 · 2026-08-18 14:31:07