Phone Collection Officer

Daily contact customers via phone to collect overdue payments in a professional and respectful manner.
Negotiate repayment plans and payment schedules to resolve overdue amounts
Follow up on agreed payment commitments to ensure compliance.
Record all interactions and payment commitments accurately in the system.
Prepare daily reports on collection status and customer feedback with the further actions.
-Understanding of asset financing business and its nature.
-Implementing strategies to improve the collection team's performance and achieve key performance indicators (KPIs).
-Working closely with company lawyers to handle clients, issue letters, negotiate special agreements, and oversee relevant tasks.
-Cooperate with team members for achieve department's target
-Maintain a professional and empathetic approach when dealing with customers.
-Address customer concerns and disputes effectively to reach a resolution.
-Ensure accurate documentation of all interactions and agreements in the system.
-Ensure all collection activities comply with legal and regulatory requirements.
-Collaborate with other departments to address issues impacting collection efforts.
-Keep updated with best practices in debt recovery and implement strategies to improve collection rates.
-other tasks assigned by supervisor or manager.