OBC Monitoring Officer

Overview and purpose of the role
The key role of the position OBC Monitoring Officer is Perform real-time monitoring of OBC, IVMS, GPS, ADAS, DMS, camera systems and verify driving behavior of driver and co-driver including fatigue, distraction, mobile phone use, smoking, seatbelt, harsh braking, harsh acceleration, over-speeding, night driving, insufficient rest time, unauthorized stops, suspected fraud, and other abnormal events, then take immediate action on the their violation.

Key responsibilities:

Perform real-time monitoring of OBC, IVMS, GPS, ADAS, DMS, and camera systems for all trucks in operation, 24 hours per day and 7 days per week (3 rotated shifts), to support compliance with PATROM requirements, TotalEnergies road safety rules, transport operation invariants, and local regulations.
Monitor OBC and Camera systems and verify driver behavior, including fatigue, distraction, mobile phone use, smoking, seatbelt, harsh braking, harsh acceleration, over-speeding, night driving, insufficient rest time, unauthorized stops, suspected fraud, and other abnormal event.
React immediately to all alarm and alert events by contacting the driver or co-driver through the OBC system or approved communication channel, instructing the driver to stop at a safe location or take corrective action when required, and escalating critical events to the Dispatcher/Transport Supervisor/Transport Manager.
Verify that the Transporter's OBC Monitor team reacts immediately and diligently to all events and performs the required actions described in the OBC and Camera Management Procedure.
Check OBC violations and alerts daily, weekly, and monthly; analyses trends; confirm whether events are genuine violations or system anomalies; and send to transport team to take corrective actions.
Verify during trips that OBC, camera, GPS, ADAS, DMS, communication, alert, and alarm functions are operating properly; immediately report any malfunction, disconnection, missing data, muted alert, or abnormal system setting to the Transport Supervisor and OBC service provider for correction.
Capture and retain evidence for each event, including event details, screenshots, GPS records, OBC reports, CCTV/MDVR footage, communication records, and corrective-action evidence.
Maintain clear shift handover records to ensure no monitoring gap between successive OBC/Fleet Monitors, especially at night, during weekends, public holidays, and out-of-hours transport activities.
Share exceptions, violations, unresolved anomalies, and immediate corrective actions with transport team.
Compile and submit daily, weekly, and monthly OBC/fleet monitoring reports, including violation trends, transporter responses, driver actions, system malfunctions, unresolved anomalies, and proposed improvement actions.
Support accident, fraud, complaint, near-miss, fatigue, distraction, night-driving, and abnormal-event investigations by collecting and analyzing relevant OBC data, GPS records, CCTV footage, MDVR footage, communication logs, and supporting evidence.
Support all the transport action related, work to improve Transport team area.