Admissions and Customer Service Manager
- Lead and supervise the Admissions & Customer Service Department and ensure effective daily operations.
- Manage the full admissions and enrolment process, including inquiries, applications, follow-ups, appointments, and student onboarding.
- Ensure professional and personalized customer service to parents, students, and stakeholders across all communication channels.
- Handle and resolve customer inquiries, complaints, and concerns in a timely and professional manner, escalating complex cases when necessary.
- Monitor admissions lead, enrolment progress, customer feedback, and service performance, and provide regular reports to management.
- Ensure student records, admissions data, attendance, leave, incidents, and related documentation are accurate and up to date.
- Coach, support, and evaluate team members while maintaining high standards of performance and service.
- Coordinate with Academic, Operations, Finance, HR & Admin, IT/Marketing, and other departments to ensure smooth support for students and families.
- Develop and improve customer service procedures, forms, reports, and processes to enhance efficiency and parent satisfaction.
- Maintain confidentiality, professionalism, integrity, and compliance with school policies and procedures
联系方式
- 👤 联系人：HR and Admin. Department
- ✉️ 邮箱：Jobs@bluelineinternational.edu.kh
- 📍 地址：#69, Trasakphaem Street, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-09-12 08:30:59