Customer Service Representative, and Teaching Assistant
- Customer Support
- Serve as the primary point of contact for students and parents regarding inquiries about school programs, policies, admissions, and events.
- Respond to phone calls, emails, and in-person inquiries in a courteous and timely manner, providing accurate information and solutions.
- Assist with resolving complaints or issues, escalating as necessary to the appropriate staff or department.
- Communication and Engagement
- Foster positive relationships with students, parents, and community members, promoting a welcoming and supportive environment.
- Maintain clear and professional communication channels with all stakeholders, ensuring timely dissemination of information about school activities.
- Coordinate and promote school events, initiatives, and programs to ensure community engagement and participation.
- Administrative Support
- Assist with managing school databases related to student information, inquiries, and services.
- Support enrollment and registration processes, ensuring all relevant documentation is accurate and up-to-date.
- Help maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.
- Problem Solving
- Collaborate with faculty and staff to address specific concerns raised by parents and students, facilitating effective solutions.
- Utilize problem-solving skills to provide appropriate resolutions to issues related to school services and operations.
- Gather and document feedback from stakeholders to help improve services and processes within the school.
- Team Collaboration
- Work closely with other administrative staff to enhance operational efficiency and support the school's mission and objectives.
- Participate in staff meetings and contribute to discussions regarding customer service improvements and school initiatives.
- Assist in training new staff on customer service protocols and practices.
- Professional Development
- Engage in continuous professional development opportunities to enhance customer service skills and knowledge.
- Stay informed about trends in educational customer service and best practices to continually improve service quality.
- Community Outreach
- Support initiatives that promote the school within the community and improve its visibility and reputation.
- Build and maintain relationships with local organizations, businesses, and community leaders to enhance collaborative efforts.
- DECISION-MAKING AUTHORITIES
- Handle customer inquiries and complaints independently, making decisions within established guidelines to ensure customer satisfaction.
- Collaborate with administrative staff to develop policies and procedures related to customer service operations.
- EXPECTED OUTCOMES
- Provide exceptional support as the primary contact for students and parents, addressing inquiries promptly to ensure high satisfaction.
- Foster positive relationships and maintain clear communication with stakeholders about school activities and events.
- Assist in managing student information databases and support enrollment processes for a smooth onboarding experience.
- Collaborate with faculty to resolve concerns and utilize problem-solving skills to enhance customer satisfaction.
- Engage in professional development to improve customer service skills and support community outreach initiatives.
- Maintain accurate records of interactions and uphold the values and policies of Westline Education Group in all activities.
联系方式
- 👤 联系人：Forest Hill International School
- 📞 电话：017 388 883
- ✉️ 邮箱：info@foresthillschool.edu.kh
- 📍 地址：#50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia
位置 / Google 地图
来源：网络 · 2026-09-02 08:30:52