Operations Director
- Vision, Mission, and Impact of Social and Education Programs in the Field
- Education & Social Vision: In partnership with the Heads of Social and Education, ensure the implementation of EDM’s vision, guidelines, technical expertise, and continuous improvement practices in the delivery of social and educational support to sponsored children and their families.
- Mission Stewardship: Ensure the concrete implementation of Enfants du Mékong’s mission and values across all field operations.
- Quality Assurance & Impact Monitoring: Ensure the quality of support provided to children and families and maintain the consistency and effectiveness of field interventions. Monitor outcomes and contribute to the continuous improvement of program impact.
- People & Team Management of Cambodian Staff
- Leadership approach: The Operations Director adapts their leadership style to the person and the situation. With experienced managers, the default is trust, coaching, and delegation, so that they can grow and take ownership. When needed, the Operations Director is equally able to be clear and firm: setting limits, giving corrective feedback, and ensuring that organizational rules, national policies, and child protection standards are respected. The art of the role lies in knowing when to empower and when to hold the line.
- Alignment, Collaborative Support and Accountability: Support the six Branch Managers and the Heads of Education and Social in their daily responsibilities through regular feedback, guidance, and positive recognition, while respecting their expertise and decision-making authority. Ensure appropriate workload distribution and alignment of their actions with the organization’s objectives and mission. When practices, results, or behaviors fall outside the agreed framework, address them promptly and constructively, follow up on corrective actions, and refer to the Country Director when necessary.
- Individual HR Management: Oversee and monitor all HR-related matters concerning direct reports:
- Review job descriptions jointly with the Head of Administration & HR.
- Participate in staff recruitment processes in coordination with the Head of Administration & HR.
- Ensure the operational management of leave, absences, and health-related matters.
- Monitor salaries and salary adjustments in close collaboration with the HR Department and the Resources & Development Director (RDD).
- Skills Development & Performance Management: Monitor staff skills development, motivation, and career progression. Conduct annual performance evaluations and submit recommendations to national leadership. As all direct reports are themselves managers, provide coaching and support to strengthen their autonomy, leadership capabilities, and management skills.
- Team Spirit & Community of Practice: Foster a strong team culture, encourage effective collaboration across individuals and departments, and create the conditions for a healthy and constructive working environment. Continue to facilitate the Branch Managers’ network as both a support group and a community for sharing best practices and operational experience.
- Operational Management of the 8 Branches (Including 6 Scholar Centers and Boarding Houses)
- Multi-Site Operational Leadership: Oversee the operational management, performance monitoring, and activity supervision of all eight branches, while working collaboratively with and empowering the Heads of Education and Social in their respective areas of responsibility.
- Field Monitoring and Hands-On Support: Travel regularly to branch locations to monitor the activities of centers and programs, provide on-site coaching and support to local teams, ensure the proper implementation of national policies and directives, and serve as a key link between field realities and national leadership.
- Staff–Volunteer Relations: In partnership with the Resources & Development Director (RDD) whose primary responsibility this is, contribute to fostering strong collaboration, mutual understanding, and effective communication between Cambodian staff members and Bambou volunteers.
- Internal Coordination and Operational Effectiveness: Streamline and clarify procedures, communication channels, and workflows between educational centers, isolated programs, and the national office in order to improve coordination and remove operational bottlenecks.
- Execution and Monitoring of Recurring Projects
- Project Continuity: Ensure the continued and effective implementation of projects that have transitioned into the operational phase and are being delivered in the field.
- Administrative Collaboration: In partnership with the Resources & Development Director (RDD), provide the necessary support for project reporting requirements and the overall monitoring of project budgets.
- Internal Communication and Local Partnerships
- Executive Committee (CODIR) Member: Actively participate in Executive Committee meetings, contributing within its collaborative and participatory governance framework.
- Internal Events: In collaboration with other Executive Committee members, co-organize and co-facilitate internal events, including seminars, training sessions, and team-building activities, to strengthen collaboration across teams and within the organization.
- Local Partnerships and Representation: Maintain relationships and represent the organization with local partners, according to responsibilities agreed upon with the Country Director (CD) and the Head of Administration&HR.
- External Relations and High-Level Representation
- Ensure the organization’s institutional representation with local authorities, Cambodian ministries, and diplomatic stakeholders. Exercise sound judgment in determining when to represent the organization personally and when a matter requires the involvement of other members of the organization.
联系方式
- 👤 联系人：Mrs. Chea Channlo
- ✉️ 邮箱：recrutement.cambodge@enfantsdumekong.com
- 📍 地址：Ou Ambel, Ou Ambel Sangkat, Serei Saophoan Municipality, Banteay Meanchey Province, Cambodia
位置 / Google 地图
来源：网络 · 2026-10-14 08:10:24