Customer Service – Partnership & Influencer

Customer Service (Social Media & Online Platforms)

• Reply to messages, comments, and inbox inquiries promptly and politely
• Provide accurate information on:
• Ticket prices & promotions
• Opening hours & locations
• Events, workshops, and birthday packages
• Rules, safety, and membership benefits
• Handle basic customer complaints and feedback professionally
• Escalate serious issues to the Marketing Manager or Operations team
• Maintain a friendly and brand-consistent tone for all replies
• Record common customer questions and feedback for improvement

Partnership & Collaboration

Contact and communicate with:

• Schools & kindergartens
• Baby product brands
• Toy brands & kids-related businesses

Propose collaboration ideas such as:

• Booth placement at playgrounds or arcades
• Joint events or promotions
• Trial activities or product showcases
• Coordinate booth setup, dates, and basic requirements with partners
• Work with internal teams to ensure smooth execution of partnerships
• Keep a simple partnership record (contact, activity, date, result)

Tenant Support for Seasonal Events

Events Include:

• Children’s Day
• Halloween
• Christmas & New Year

Duties:

• Help identify suitable tenants (kids products, snacks, activities)
• Contact potential tenants and share event information

Support communication on:

• Booth size
• Event dates
• Basic participation conditions
• Assist the Marketing Manager in coordinating tenant confirmations
• Support during event days if required
• Manage influencer outreach and coordination.

Influencer Marketing & Promotion

• dentify suitable influencers (family, kids, lifestyle, parenting)

Contact influencers to:

• Visit and review playgrounds or arcades
• Promote events, workshops, or special campaigns
• Coordinate visit dates, posting timelines, and content requirements
• Share basic briefs (what to shoot, what to mention, hashtags, tags)
• Track influencer postings and report results to the Marketing Manager
• Maintain an influencer contact list and collaboration history.