Customer Service Executive

• Ensure all transactions/activities are completed within timeframe as per SOP requirements and execution. Any exception should be duly escalated.
• Receive booking from 3PL (Maersk Logistics) for both CFS & CY trucking. Allocated and place booking to trucker. Daily follow up and send truck details to Maersk and shipper. Weekly follow up raw data from Maersk for EDI210 invoice to customer.
• Problem solving with specific resolutions offered to customers/vendor/carrier/NVO and all related parties which comply with effective result. i.e: Like space issue; equipment shortage or documentation issuance issue. If any challenge, must escalate to team leader timely in order to proceed upper level then resolve.
• Maintain long-term relationship with our existing KEY vendor and develop the strategic approach to build up good connection with potential opportunity as well as develop new business for additional upsell trucking/clearance service.
• Monitor AR with local vendors with on time payment settlement. Any late, must follow AR procedure to issue late payment charge or related procedure.
• Monitor AP with local suppliers and team. Ensure there is no long pending job cost or AP cross month settlement.
• Follow timeline of Weekly/Monthly Report submission.

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